Business ProfileforPremier Roofing and Siding, LLC

This complaint is in regards to Premier Roofing and Siding (PRS) LLC., causing damage to both of my air condition systems. They are located at *********************************************************************On or about 24 August 2023, PRS construction workers nailed holes into both of my house air-conditions units attic copper pipes while replacing my roof. The nails caused the units to lose pressure and refrigerant. Subsequently, the air-condition repairmen PRS hired to repair the holes in the attic copper pipes, introduced the wrong refrigerant into the systems causing the units to malfunction. They used 407C refrigerant in a R22 refrigerant system without adhering to proper protocol. The downstairs unit is totally inoperable and the upstairs unit is making a loud noise and not cooling as in the past. I was advised by Bardi Heating and Air. And subsequently, *********************** that the upstairs unit is about to become totally inoperable also because it is not operating and cooling at full capacity.I emailed PRS, called and spoke to ****************************************************** ***************************. Ms. ******** said she received the email. No one from PRS have contacted me to resolve the situation.My desired resolution is my air-conditioning units repaired by a reputable company ASAP. BBB, please advise on what courses of actions are available to me. Or should I seek resolution through the Magistrate ******