Business ProfileforSovereign Realty & Management, LLC

Sovereign placed tenants in my home but deeply neglected the tenants and property for TWO YEARS. After months of unanswered emails, late rent payments and no solutions, I decided to investigate myself. I realized the tenants they placed in my home were running potentially illegal operations out of my home, had 3 other unauthorized occupants not on the lease, 2 dogs (which we did not permit), and caused $7000 worth of property damages. When I asked if the tenants had renters insurance, the could not confirm even though they confirmed When I reached out to discuss a strategy for proactive communication and timely rent, Sovereign was not interested in finding solutions. Instead they were adamant about not investigating and made excuses for the tenets lateness. Several months later, I even realized the agent who was once managing my property moved on to another position, however I was never notified. My issues went unanswered for weeks. I've since moved on to a new property management company and have had the exact opposite experience. They respond quickly, are critical thinkers and are helping me resolve the problem with these tenants that Sovereign neglected.Overall, whatever process Sovereign is using to vet their tenants and train their staff is incredibly questionable. Did they even run a background check? Why would they place tenants without renters insurance? I believe several years ago, Sovereign was a more professionally managed company, however in the past year or two, the company has become increasingly negligent and incompetent when dealing with property management challenges.I have now experienced $7000 in property damages and $22,000 in lost rent. I am looking to resolve this issue $7000 for repairs.