Customer ReviewsforExcalibur Homes LLC

** was my inspector and was very professional and arrived on time. He listened to my comments and handle the inspection professionally.

I am disabled and I rented a home in December and I already need to move! The oven nor heater worked in the dead of winter ! The service guy didnt come until January! The heater nor air conditioning work. Excalibur sent vendors to assess the situation but they never returned to complete the work. The oven leaks gas periodically, the stairs are slanted and I have fallen going both up and down the stairs. The washer and dryer wont fit in the laundry room so the dryer is in the hall blocking access to a bedroom. The home has no screens and obvious moisture. There are ceiling leaks throughout the home. There is visible debris blocking all air vents, including the dryer vents. It appeared as a nest. The downstairs has no air ventilation and per the vendor they sent the downstairs needs a solo air conditioner. Excalibur sends vendors to make you think theyre attentive, but the repairs dont happen! I later found out that there was an actual shoot out in the home and the bullet holes are still very visible especially the mailbox! Please help me get moved and out of this home. I need an attorney! Help!

Deeply frustrating in maintenance processes and communications - if you ****** the company's recent dealings it is not a surprise though.We signed a lease renewal around Christmas, with a promise of one month's rent credited since we would be staying, and a few days later learned that they would no longer be managing our lease, and that it was being transferred to another company. Save and document every conversation, signed document, etc. because we are now in a situation where they claim to have sent over their entire portfolio on us, but the new company still shows us as pending renewal. Nothing showing the new lease, the terms, or the credit. Excalibur was incredibly dismissive in my conversations with them trying to right this clear oversight of theirs. They do not care at all that they messed up in the transfer process, and who knows who else is having to deal with this right now.I also want to note that earlier in the year we adopted a dog and communicated with them every step of the way to get approvals beforehand, provide any needed information afterwards, etc. When we stopped hearing back, I assumed that we were good to go, but at renewal we learned that the dog was never submitted and that due to yet another oversight we were at the risk of living outside the terms of our lease. Thankfully with some persistence (and all of those saved emails) we were able to get it corrected. They are careless, that has become very clear.

Applied for a home and immediately when we submitted the application they sent us an email saying the house was no longer available. I asked for a refund of my application fee (which at the time was NEVER processed or reviewed) however they still processed my application for a home that was not even available at the **** we initially applied. This is fraudulent activity and this company will not refund us our $150 application fee.

I moved into one of there home in *******,**. First day it had a gas leak on the third day the power started going out and we were able to find out that house is wired with two different type of wire and no one will ************* or respond to emails

SCAM SCAM SCAM!!!! Dont let that 4star review fool you!!! Click on different categories for the *************** see multiple complaints practically Identical not even reported at the same time!!! Beware they just want the application fee!! Read all the reviews and actually do some research on this *** a** BOOTLEG a** company that just has printed signs in the lobby with no actual logos of the company , no pamphlets or nothing!! Watch out for the ***** pictures listed on Zillow and their website!!! Fake a** trees ********* or no trees at all everywhere then when you pull up to the home its pine trees everywhere , the home is old as dust but they painted it a different color , the electrical system is all rigged tf up instead of just replacing it!! Look on ******* or go in person and its not even the same as they posted! They just want $$$$ I could only imagine if I actually did get approved what kind of ******** Id gotten myself into! They swore my credit score was well below what it actually was then when I spoke with someone in their childish a** handmade office they said a credit score doesnt even matter as long as its 500+ and I was sitting at a solid 643! I was denied due to them not being able to verify my income on a property that was $1750 a month , you had to make 3x that ********** make WELL above that & was still denied! The company doesnt even do criminal background checks but will bicker about not being able to verify income when you give them EVERYTHING needed to verify income as youve given other companies that needed to verify ************* still chose not to because you stood on business and addressed concerns about the company with the ONE supervisor they have over the entire application process ************ so called have over **** properties who call themselves soooo good! It ***** because they own half of GA & unprofessional asffff! You can have all your ducks in order and still be denied . Properties been sitting for months now

**************** was awesome and was very wonderful to talk to. Inspection was very quick and easy!

This company is worst then the company they took over from. They allow property managers to do as they will to residents and lie. I had to run behind them to renew my lease for 2 months. The property manager is rude and so unprofessional, for the life of me I don't understand why they keep those type of people and them i do understand they are a business in it just for the money. They don't care about people and their well being. I have received two three day notices from the property manager Ms. ****** This is how incompetent this is. I have reached out to Excalibur over 20 times to resolve this issue and this suppose to be great company, not one Regional Director or manger or CEO nor president will call me back about this matter. Ms. ***** send me and email to sign my renewed lease to receive the month of July free. Now she is demanding I pay that months rent after she sends an email saying the month is free. The funny thing i never read the renewed lease after she said sign for the free month. He co worker brought to my attention that it was a credit in July of a $1000 and my rent $1855 so how do i owe $1534. The lady is making up prices and trying to evict me for it and know one in upper management will try to contact and resolve her error. She is trying to extort more money then owed and i don't feel we even owe that with this written email that we had the month of July free. I think an attorney is going to have to get involved since i can't get the help i need from this company. All I hear after numerous calls is Ms. ***** is the regional for ******** Who is the over all GM that is over her? This is ridicules that good ******* have to deal with crappy management. They better know if she send me an eviction notice. I am ready for court with all my emails, receipts and supporting documents all the way back to when ******* and ******* was the management. The nerve of her and they owe me $900 for a water leak of 9 months from *****'s negligence. Unprofessional

I would give 0 stars if I could! How is this business still actively operating as a rental company? Somebody has to be paying someone at the cosumer affairs to stay in business bc all these complaints, this cannot be fr that they are still in business. This company is by far the worst nightmare in my rental history! They are scammers, their communication is HORRIBLE, they do not fix anything nor do they respond to emails, calls, or voice messages in an appropriate timeframe! All the other complaints have been summed up! They are very unprofessional. From the *** *************************** (yes I have emails from his nasty attitude) to his brother *********************(who NEVER replies to emails AFTER they are marked as read) and from there down to *********************** (director) and her minions that she has to do her dirty work (*************************, *******************, ***********************). These ladies have NO KNOWLEDGE of how to be a property manager or a property manager assistant. I signed a lease Aug 4th (hence Fri), but was NOT able to move in BECAUSE I WAS NOT ABLE TO GET A KEY (hence neither door code worked), they had to call someone that Friday to let us in the property to conduct our "Before Move Inspection", during that inspection, door k**** came off, so, of course, we were NOT going to stay there. I immediately notified Excalibur (have my paper trail) and they still thought we were going to pay prorated rent from the 4th-1st! Fool on them bc we didn't get KEYS UNTIL Aug 16th and we offered to pay prorated from the 16th-31st but they didn't want that! I was so ready to take them to court with all my proof but CDC paid them bc I d* sure was not! I want to start a petition to them closed down COMPLETELY!! They are scammer, slumlords, and lazy AF!! I am going to get this petition started and if anyone has ANYTHING they want to say or show up at these board meetings with me to get this company CLOSED, please send me an email @ ****************. com! They have to be STOPPED and ONLY we can STOP them!!

I called back today the lady ***** picked up and hung up in my face when I called back they did the same thing this has to be the most disrespectful stuff in my life