Business ProfileforSuperior Plumbing Services, Inc.

We called Superior out to a water leak coming through our floor last Saturday. When the plumber came, I told him we also had a roof leak and showed him a water spot on the ceiling. I asked if the two could be related and he said, "no". He cut 3 holes in our wall and could not find leak - he got in attic and said the water on the floor must be from the roof leak - charged us $400. 4 days later our entire ceiling was covered in water dripping through ceiling onto the bed below. The roofer replacing our roof that day got in our attic and said there was indeed a pipe leak and that the attic was covered in water. We called the same plumber back out - He said it would be almost another $400 to repair the pipe that was leaking - We said we already paid $400 three days earlier for them to tell us there was no leak - his response was, "well I didn't fix anything, now I have to charge you to fix it". I stated that he told us there was NO LEAK when we paid him $400 three days earlier and now we have significant damage. His response was, "well that's not my fault". He asked if I saw the leak when I was in the attic and I told him that I did not climb over the rafters to look at the plumbing and that I paid HIM to do that. We called the office and asked to speak to a manager - they said we had to request this with the plumber. I told them that we had a disagreement with the plumber and that we were not confident that he would have a manager contact us. I told the plumber multiple times that I wanted him to have a manager call me and he kept asking me why. Before the plumber left, my husband made sure that he knew we wanted to speak to a manager. After he left, I filled out the online contact form to have someone contact us - The woman (*****) responded to my request that I was not present at the house at the time the plumber was there on the second day and that they would only speak to my husband that was there - She said they had not heard from my husband that he wanted to speak to a manager. That same day, my husband followed up with the email and told her that he DID in fact tell the plumber multiple times that he wanted to speak to a manager and that he was requesting AGAIN to have someone call him. She responded that he would hear from someone in ***** hours. Tomorrow will be day 5 and we have YET to hear from a manager!! TERRIBLE customer service - rude dispatchers - questionable ethics - WOULD NOT RECOMMEND ! ! !