2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Myrtice S
1 star04/21/2022
WAS TOLD BY CROSS AND SON THAT I NEEDS TO INSTALL NEW PCV **** SO I HIRE THEM TO DO JUST THAT MY PLUMMING WAS FLOWING JUST FINE UNTIL THEY INSTALL THE **** THEN MY BATH TUB AND SHOWER BACK UP AND I WAS TOLD THE HE COULD NOT FIX IT. IF HE DID HE NEED TO DIG UP MY FRONT YARD TO PUT SOMETHING ELSE DOWN AND HE LEFT MY PLUMMING BACK UP BUT SAID HE HAD PUT THE NEW PCV **** IN HOW IN THE **** YOU INSTALL SOME **** IN THEY ARE NOT DRAIN. I GET HOME THAT NIGHT HAD TO CALL FOR EMERGENCY ******* TO FIX WHAT THEY MESS UP I THINK THAT THEY WERE TRYING TO GET ***** MONEY OUT OF ME FOR SOMETHING I DID NEED LET ME KNOW IF ANYONE ELSE HAD THIS TO HAPPEN TO THEM
Cross Plumbing, Inc. Response
04/28/2022
Thank you for your review. We are always looking for ways to improve the experience we provide and its candid feedback like yours that helps us do just that. I am so sorry that our services did not live up to your expectations. It is my goal to keep this negative experience you had with us from happening to anyone else. If you are willing; I would love your feedback on what we should have done different so that we can avoid this type of situation in the future. Please reach out by email ********************************************************** or call ************, to discuss this further so that we can take this negative situation and make it a teachable one for our whole team. Thank you again for bringing this to our attention. I do hope that you will give us the chance to earn your business back should you need a plumber again in the future.Customer Response
04/29/2022
IN FEW WORDS IF YOU LAID THE ***** AND THEY WERE NOT DRAIN WHEN YOU LEFT YOU DID NOT DO WHAT YOU SHOULD HAVE DONE BECAUSE MY PIPE WAS DRAIN WHEN YOU CAME IT SHOULD HAVE BEEN DOING THE SAME WHEN YOU LEFT THAT MY HOLD POINTReview from L. K.
5 stars04/19/2022
Excellent service! Came when they said they would, explained what would be done and cleaned up after themselves. Very professional and friendly...know what customer ********************** isCross Plumbing, Inc. Response
04/20/2022
Thank you so much for taking the time to write a review. It means the world to us and gives us the opportunity to express our gratitude to you and our appreciation to our hard working plumbers in the field. Thank you again and we look forward to working with you in the future.
Customer Review Rating
Average of 2 Customer Reviews
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