Customer ReviewsforEagle Parking, LLC

If I could give 0 stars I would. This company and employees are Incompetent . Do not use or let this company valet your car. They do nothing to help when they damage your car. Their only due diligence is listening to what their employee explains. THIS COMPANY HAS NO INTEGRITY BEWARE!!!!!

When people choose to support your company and pay $14 to park in your parking lot, they are doing so because they want their car to be safe and watched. The Eagle Parking LAZ lot at ************************************************************., at Portman (formerly ******) and **************** and their booting service, Empire Parking Service, *******************, not only do not watch your car, they turn paying, early-return customers into the enemy and create nightmares for them until they pony up $75 (no receipt, btw; they promise you will get one right away by text and email; its a day later and I have nothing).In my case, I could have paid $2/20 minutes in an indoor lot that I know but it was a few blocks down and I was on a tight schedule. So, I decided to support this city lot, which had plenty of empty spaces. Well, I came back 25-mins later and found a guy warning a couple not to use CR code pay option because the lot is known for playing dumb and booting cars w/ no hard-copy receipt on dash. I said, "Wow! Whew! Glad that I went the traditional route!" Then I walked on over to my car. Booted!Soon an ******** drives up. He says I was booted because I double parked (I wasn't; pics avail). Im left-handed and was avoiding a wall on my left so I parked closer to the right-side line. Then after an apparent phone call, a few minutes later, he says, "Nope. Sorry. My manager says I must collect the $75.Two other things were going on: I saw at least one person run back to a car and show a sign of relief that she wasn't booted. Appears she didn't pay. I also saw at least four other cars who were "double parked" by EPS standards and not booted (images available!). Eagle/EPS is extremely inconsistent.In short: No customer who pays this high fee for an unattended lot, parks within reason and returns on time should have a potentially damaging boot placed on their vehicle and have to pay $75 to removed it!I hope someone files a class action lawsuit against them.Horrible, awful experience.

I just left one of their lots, and my truck was broken into. I paid for parking behind a building, and after the break in, the company was no help at all. If people want to come spend their hard earned money in an establishment, at least make sure their vehicles are safe while they do it. Nobody should have to come out to a broken window after giving a business their money, especially when you have to pay to park there!!! We asked the employees for assistance and they were absolutely No help, and had no compassion. Do not park with Eagle, youre better off finding another place to go..