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Find a Location

The Shirley Group, LLC has 1 locations, listed below.

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    Business ProfileforThe Shirley Group, LLC

    Home Builders
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/27/2017

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    The Shirley Group is a custom Home BUilder.

    Products & Services

    Home Builder

    Business Details

    Location of This Business
    3830 McConnell Rd, Cumming, GA 30028-7505
    BBB File Opened:
    8/23/2017
    Years in Business:
    11
    Business Started:
    12/6/2012
    Business Started Locally:
    12/6/2012
    Accredited Since:
    10/27/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Bill Shirley, Owner
    Contact Information

    Principal

    • Mr. Bill Shirley, Owner

    Customer Contact

    • Mr. Bill Shirley, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Find the right home builder for you

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/16/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I had a bonus room addition done on my house which included installing a full bathroom. The Shirley Group was the general contractor which utilized ****************** for the plumbing. I had been trying to get The Shirley Group out to look at the house to see why the hardwood floors were buckling (initially it was the hardwood floors that buckled). It was then that the flooring installer determined that the issue was coming from the shower. Masterflo and The Shirley Group came out and said that the shower had not been installed correctly and had been leaking from day one. Now I have mold on the sheetrock and the floors are ruined (who knows what other damages). Masterflo is refusing to fix any damages done to my house. Also, The Shirley Group has instructed me to call me homeowners insurance and file a claim.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sarah P

    1 star

    05/24/2022

    We purchased a home in 2018 that was a massive fixer-upper, knowing that it was beyond our personal abilities to do ourselves. This is the fourth home that we have taken on in similar conditions. We did our due diligence, came up with our budget, and met with multiple contractors, architects, inspectors, etc. to see who would be willing to help us take on this project. After several meetings, we felt that The Shirley Group would be the best fit for undertaking this project with us. For the most part, we really enjoyed working with the Shirleys. They were responsive and worked hard to keep us in budget. I had to limit my review to a short amount of characters, but included the major issues we had after the fact.We had removed manufactured hardwoods and gone with their suggestion of putting down 5" oak true hardwoods in its place. Two days after the hardwoods went down, before staining, they started to warp and cup in multiple areas of the house. This was concerning a bit, as the wood had only had a couple of days to acclimate in the house, and it was when the (new) A/C had malfunctioned. The sub-contractor pulled up the areas that were warped and put down new pieces. The stain went down a day or two later, but again, the boards kept warping in those same areas. Over the span of the first year we were in the house, we had to relocate twice while they pulled up sections of wood, replaced, re-sanded and then re-stained. Each time they had to do so, the house was a disaster and required us to move furniture out, deep clean all the sanding dust, and move back in. The last time the subcontractors came back in, we found black mold under the flooring as it was being removed. The subcontractor never actually installed a moisture barrier on the slab, and had glued the boards directly to the concrete. This is a VERY abbreviated review but you can read the full details on our ****** review.

    Local BBB

    BBB Atlanta & NE Georgia

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