Business ProfileforThermal Tech Heating & Air Conditioning, Inc.

I had Thermal Tech **************************** Conditioning come to my home for a season check on my A/C system outside my on 3/30/23 through American Home Shield (AHS). The tech seem like a good guy and said my A/C was fine and Freon was good. He didn't need to change my filter as I did it myself before he came.The weather was cool from the 30th until about April 5 when I put my A/C finally on to cool down the upstairs that evening. It was 77 degree in the house. I was getting no cooling down at all that night. I called AHS immediately and told them to have Thermal Tech contact me because they were the last one to touch my A/C. The next Tech who service me called the next morning and had me see if the fan outside on the A/C was turning. It was. Thought he would come back out but he would not w/o a new service request. So I called Thermal Tech **************************** Conditioning office and spoke to a lady who was rude. She told me it was a week since they did the service. I told it was the 1st time I had the A/C on since the service. She basically was no help. Contacted AHS 4/6 & told them I need another company to come & check my A/C because something was wrong. The next company could not come until Monday, 4/10.I was shocked to find on 4/10 when new company tech came out & I was watching him the whole time. He took off the cover and went to check my Freon level and we heard a hissing sound. He show me where the previous Tech from Thermal Tech **************************** Conditioning did not seal the opening to the Freon and all my Freon escaped from March 30th and why I had no cooling.Note before the Thermal Tech **************************** Conditioning tech came out on March 30th I had cooling. I just did the preventive maintenance recommended by AHS. But Thermal Tech **************************** Conditioning tech in retrospect did a terrible job on my A/C having all my Freon escape because he did not seal it prior to putting on the cover. Cost to me $375 for lost Freon by Thermal Tech **************************** Conditioning.

It was over a week and tech paperwork said everything was fine. If tech would have found an issue while there he would have told the homeowner and he would have had to place a work order and pay a service fee. We go by his warranty company guidelines. Tech did maintenance and it was fine then he calls a week later stating it is not working, even his warranty company advised him it would need to be a work order placed. Per tech invoice with signature from customer his units were working fine when tech was there and left. It is not rude when your following the warranty companies rules and is not what is wanted to hear.

Thermal Tech Heating & Air Conditioning, Inc. continues to lie to BBB about the service I received on 3/30/23. When the tech came out my A/C was working fine. It was a seasonal check to make sure my A/C was in good shape for the summer. The Tech from Thermal Tech Heating & Air Conditioning, Inc.even stated on 3/30/23 that my Freon level was good. So how come in 6 days when I first used the A/C after the Tech from Thermal Tech Heating & Air Conditioning, Inc. said I had good level of Freon was it al gone when on 4/10/23 another company was sent by AHS to look at the problem immediately found (and I was there with him) that I had almost no Freon and that the tech from Thermal Tech Heating & Air Conditioning, Inc. level the cap off causing all my Freon to escape. This has nothing to do with warranty. It was a case of shoddy work by Thermal Tech Heating & Air Conditioning, Inc. tech to not seal the Freon after he checked it. Thermal Tech Heating & Air Conditioning, Inc. is they wish to receive any favorable review need to reimburse me $375 for the replacement Freon i had to have added on 4/10 by the company sent by AHS. Unless I am reimbursed, I will continue to place bad reviews all over the internet for Thermal Tech Heating & Air Conditioning, Inc. and what they did to my A/C on 3/30/23....shoddy work and standing behind shoddy work says all I need to expose of Thermal Tech Heating & Air Conditioning, Inc.