Customer ReviewsforPremier Comfort Services

This company has lots of posts with good experiences, so I am sure they can provide that. I am posting this because I read another post from a customer with a very similar experience to mine. If you read through the posts, you should be able to find it. I just want to make sure any potential customers are aware of what could happen. Sorry for the length, but I want to put all facts out there so you can be fully informed. This company is not local to my area. The HVAC guy I usually work with was backed up when I needed to get my upstairs unit replaced. I was speaking with my father about this and he suggested the company that replaced his air conditioner. He said they could probably give me a good deal. Their quote was $500 lower than my local guy (who was not going to be able to replace my unit quickly) so I went with them. They showed up timely and did a quick and neat job of replacing my old unit. My entire experience with them was good at this point. The replacement was done in November of 2020, so the a/c was not used much or at all until spring of 2021. At the beginning of August 2021 (roughly 5 months of a/c usage) I was in my son's room and noticed his carpet was wet. I looked at the ceiling and there was a large water stain with a 10 " bubble forming. I knew the air handling unit with the a/c was above my son's bed so cut the a/c off and I went into the attic to check. I noticed water was puddled on the left side under the wooden platform holding the unit and had dripped over the wooden subfloor into the insulation. I had no idea how this could happen since the emergency pan wasn't close to full. I looked around the unit and noticed the duct coming out of the left side of the air handler was dripping water outside of the emergency pan directly onto the subfloor causing the wet insulation and damage to the ceiling below. I documented everything with pictures and video and called Premier Comfort Services and next morning. They sent a technician out the following day. When the technician arrived, he was professional and courteous. He assessed the situation and told me since the unit was set up in the Fall, it was not charged for summer conditions causing the unit to "back pull". He said he put refrigerant into the unit and said it should not leak anymore. I asked if they or carrier would cover the ceiling damage and he said he was unaware there was any damage. He then took photos and advised his bosses would determine that. He left and I placed a tub under the duct that had been leaking just in case. About 30 minutes later the technician left a voicemail advising the drains outside of my house had mud in them so he cut them. After a couple of days passed and I had not received any communication, I called Premier Comfort Services and asked the woman who answered the phone if the damage would be covered. She advised it would not since the drain was clogged causing the pan to overflow. I advised the pan did not overflow and also advised that was shown in the video I sent them. I also advised there was a pan switch in my emergency pan that would cut the power to the unit if it was close to full. She said she would have the owner call me to explain. I waited a couple of days and no communication. I called and was told the owner would call me right back. He did and explained the emergency pan on the outside was not the overflowing pan. He said the pan on the inside was overflowing causing the unit to leak out of the "plenum" onto the wood and insulation. He said it was my responsibility to have the unit inspected every 6 months to make sure the drain line is not clogged. He said his company does not do attic installations where the air handler has to lay down (which is how my unit has to be because of the placement in the attic). I asked why the emergency pan was so small it did not cover this area that could leak. He said the code requirement is that the unit itself has to be covered by the emergency pan. I expressed my concern about the unit and advised this same problem could present itself and damage my house again. He said they were not local so they could not assist but to have a local company inspect the unit every 6 months. We ended the call here. At this point I had no confidence that this company would help with what seemed like a ticking time bomb in my attic, so I called a local company. The technician came the following day and was professional and courteous. He advised the drain coming from the pan inside the unit did not have a "T" on it to allow the line to be flushed. He installed the "T" and said he flushed the line to confirm it was working properly. I asked about the possibility of the interior pan overflowing and causing ceiling damage again in the future. He suggested installing a float switch in the interior pan to kill the power if the interior pan overflows. He also said I could get a larger emergency pan to catch drips outside of the unit. I asked them to do both. My issues with the way Premier Comfort Services handled my situation are as follows: 1) Why was the initial cause of the leaking advised as the unit was not charged for summer, but I was only told of the clogged drain lines by voicemail 30 minutes later after the technician found out there was damage I wanted to claim? 2) The owner advised they do not install air handlers which have to lay down. If that is the case, why did they do it at my house? If that is their policy, it seems they are aware this type of thing could happen. My 15 year old Train unit, that I had before this, never had this type of issue. Why not inform the customer what to look out for if they do have a unit that has to lay down. I only inspected the emergency pan and outside drain lines. The emergency pan was never close to full and the drain lines always expelled water. How would any layperson person know to watch for water dripping outside of the emergency pan? Preventing water from dripping onto the subfloor seems to be the job of the emergency pan. 3) When I expressed my concern over this type of thing happening in the future, the only preventative measure offered was to have the unit inspected every 6 months. I don't think that would prevent anything since the a/c had only been used about 5 months since it was installed in the fall. They offered none of the preventative options that the local company offered. I would have definitely wanted an emergency float switch and larger pan if Premier Comfort Services explained why they don't install lay down units and the reasoning behind that policy. For anyone wondering, I also filed a complaint online with Carrier. At this point, four days later, I have heard nothing. I will update the post if Carrier does respond. It seems that Premier Comfort Services' knows that Carrier air handling units have an issue if installed laying down. This makes me wary about Carrier products. When I have to replace my downstairs unit, I will be choosing a different manufacturer. I am cautious of a company who does not stand behind their work product. It seems, in my case, Premier Comfort Services did the minimum required. They took a chance and installed my air handler laying down, without any explanation of potential issues to watch out for. They did not offer an installed pan float switch or larger emergency pan when installing the unit. They only had excuses to cast any liability for the damage away from them. Is Premier Comfort Services operating in a manner which would make you comfortable when you have HVAC issues?

Thank you and you are correct. There are thousands of satisfied Premier Comfort customers all over metro Atlanta. We do Provide excellent experiences to our customers day in and ay out.

This is correct his father is a family friend and also one of those thousands of happy customers I mentioned before. We did give him a good deal taking into account the relationship we have with his father.

He had water leak in his attic. This is caused by the drain clogging up with dust, debris, etc... This is unfortunately a normal and unlucky problem that sometimes occurs when the HVAC is not serviced regularly per manufacture and industry recommendation.

You see this house is 2 hours out of our territory but we did the job as a favor to help save some money and because the relationship we have with his father. Also thank you for showing how well we respond to service request. This house is 2 hours out of our territory and we had a technician there the very next morning who accessed and repaired the problem. He added a very little refrigerant to the system just to get the AC charged exactly. That has nothing to do with the drain back pulling. The clogged drain lines cause that. Our technician had to call and leave a voicemail because the homeowner was on his phone the whole time the tech was there.

At this point in time the AC unit is obviously working great there has not been any problem with its operation just the clogged drain that damaged his celling. It is recommended by every equipment manufacturer that systems get serviced twice a year, spring and fall. Emergency pans are 60" long. When you have an air handler laying down the supply and return plenums connected to it the whole system is a lot longer than 60" Basically the supply and return plenums are hanging over and outside the emergency pan.

I never said my company does not do horizontal installations. I said we do lots of new construction houses and whenever we can we stand the units upright. That way the whole unit supply and return is inside of the emergency pan. We also do lots of replacements where the unit is in a horizontal application like this one.

It is true the code only states that the piece of equipment has to be covered by the emergency pan. Supply and return plenums are not equipment. Also we do not manufacture emergency pans. It sounds like what he is asking is why is there not a huge pan that covers everything. Possibly he could have one custom made and installed but I have never seen one. It would need to be roughly 13 feet long and 3 feet wide. This does not exist.

It is a great idea to have the system inspected every 6 months and his local HVAC guy should be advising him the same thing. He has stated we saved him $500 he can put that toward a service contract and that should cover him for 3 years.

We have repaired the problem and advised him to get with his local HVAC guy to start receiving service every spring and fall. We would do the annual service but like I said we did this job because of the relationship we have with his father. His house is also 2 hours out of our territory.

His local HVAC company also says the line is clear and working properly. Obviously the system is working properly because there has never been an mention otherwise. A drain line can be flushed with or without a "T". The extra pan is personal preference and a little over kill since 2 HVAC contractors have said the drain is clear. Also by now I hope he is signed up for yearly service and the drain should never be clogged up again.

This is not true and the homeowner not understanding my tech talking in technical terms. Also it could have been explained more but the homeowner was busy on the phone at the time of the service.

We do install horizontal units all the time. As I said before, anytime in our new construction homes we stand up the unit if possible. On our replacement jobs we have to replace the equipment like it is most of the time.

It is factory recommended to have your unit inspected every 6 months. You may think it would not prevent anything but thats wrong. This problem you had is exactly why you need to have you unit inspected every six months. Also if you did have it inspected every 6 months there is no need for any custom emergency pan etc...

Not one time have you said anything about the operation of the system and it not performing. This is a maintenance issue and nothing more. It does not matter about the manufacturer if the system is not taken care of from the homeowner.

We did stand behind our work. As stated before from the homeowner. We were there the very next morning 2 hours out of our territory to address his problem. The issue was a maintenance issue on a system that was 9 months old. We repaired the issue at no charge. This is technically not a warranty item. Warranty covers workman ship and equipment parts, not drains or filters etc...

I have reviewed this company on other sites. The owner will respond but continues to dodge the fact that they know laying the air handler on its side has the potential for causing this issue but never once was that communicated to me prior to this taking place. He also told me it was my responsibility to have the unit serviced every 6 months. I looked up Carrier fb4c manual and it does not state that the unit has to be serviced every 6 months. Lastly, if I was on the phone the whole time, how was there time to advise me of the coolant being low causing the unit to back pull, but no time to add to this explanation that the clogged drain line was the root cause? A company should not be solely judged on what happens when nothing goes wrong. Also consider what may happen to you as a customer if things go wrong. Please read through comments in all sites. Others have had similar experiences as I have.

Laying the unit on its side has nothing to do with the drain becoming clogged up after 9 months of use. We lay units down all the time. On Carriers homeowners manual, page 24, #2 it says and I quote " 2. Inspect cooling coil, drain pan, and condensate drain each
cooling season for cleanliness. Clean as necessary." With a quick Google search you can find all the info and collateral you need to understand it is recommended to have you system serviced 2 times a year. Here is more information on page 25. "Inspect drain pan and condensate drain at the same time cooling coil is checked. Clean drain pan and condensate drain by removing any foreign matter from pan. Flush pan and drain tube with clear water. If drain tube is restricted, it can generally be cleared by high--pressure water. Cut plastic line and work outside condensate pan and away from coil to clean drain tube." I copy and pasted the quotes directly from Carrier. As I have said before it sounds like you are confused. The refrigerant has nothing to do with the drain. You are right I think we should be judged on what we did when you called and said there was a problem. We put you to the front of the line the very next morning and repaired the problem! We also did not charge you a dime on a maintenance issue on a system that has been running for nine months with no problems what so ever. On this point i would agree and i think there is no argument that we came out immediately and handled the situation. Bottom line is the homeowner wants Premier to pay for something thats not there fault. Premier installed a new system, the system has been running great for nine months, the drain got clogged and water spilled onto the sheetrock. We sent a service tech to repair the clogged drain, we did not charge a dime even though this cost the company time and money.

The system was installed in November. The system was not used November, December, January, February, or March. It was used intermittently in April. It was used in May, June and July before the damage became visible under the unit, so the unit had been dripping a while. I expect when you installed the unit your technician inspected the cooling condensation drain line. I would not expect the cooling condensate drain line to be reinspected in spring since the unit was not in use. You indicated that you stand units upright in new construction to "avoid situations like this." I would expect a business that tries to avoid situations like this but cannot, would let the customer know what could occur and offer any preventative measures. I have had another company install an emergency pan much larger than the one that was under there. They also leveled the unit and installed a pan switch on the interior pan. This is not about the repair expense, which was not that much. This is about letting anyone who cares to read about your business practices know what they could experience. From my experience this is company that is aware of a potential issue, yet does not advise its customer of the potential issue, what to watch for or any preventative measures they can take ahead of time to avoid the issue. Would having the cooling condensation line inspected in the once a year recommended "cooling season" (which we are still in) for a unit that has been in operation now 5 months have prevented this situation? Unlikely. Would informing the customer of the reasons your company does upright installations in new construction and preemptive steps they can take to avoid the situation (pan switch and larger pan which both would have prevented my damage) have prevented this situation. Yes.

This is very unfair and i respectfully disagree with you. You do not want to address the real problem and the repair that was done. All you want to talk about are "what ifs". The facts are. The unit was in operation 8 months. The drain line got clogged up outside with mud. We repaired the problem. We can not control if a drain line stops up. We have no idea if you have changed your filter within the 8 months of operation. You keep wanting to compare your house to new construction homes. All while not facing the facts. Your drain line got clogged up outside and we repaired it. There has been no leaking since. Problem solved.

All this other custom stuff you have paid for is your personal preference. What i can tell you is this larger pan you have, and this float switch on the inside is over kill. Also it is not needed if you just have your system serviced 2 times a year which is recommended. You speak of wanting preventative, this is the preventative measure. I can assure you that all our customers know of the importance of having yearly service and we include the first year at no additional charge on all system replacements. Unfortunately in your case this was not possible as stated before with you being 2 hours out of our territory.
"This is not about the repair expense, which was not that much." Here you say its not about the repair expense. " I called Premier Comfort Services and asked the woman who answered the phone if the damage would be covered." Here it is about the repair expense, both your quotes. Again here are the facts.
You had a drain line stop up after 8 months of system operation.
We came the very next morning and repaired the problem and there has been no leaking since.
Any extra things you wanted to install is your opinion. Our opinion is those things are not necessary if you would just sign up on a yearly service plan with your local HVAC contractor. I am actually a little surprised that they did not recommend a yearly service plan instead of all this over kill.

Here are the facts:
1) Your technician came to the residence, assessed the situation, told me the issue was the unit was not prepared for summer conditions because it was installed in the fall. He said he had to add coolant to the unit. I asked if that would resolve the issue because i wanted to make sure this doesn't happen again. He said it would. I asked if either your company or Carrier would cover the damage. He said he was unaware there was damage. I was in the room when he took photos and he said he would have to pass this request to his boss. 30 minutes later I get a voicemail saying the line was clogged. You mentioned earlier that he had no time to tell me about the clogged line while he was here. He had time to tell me about the unit not being prepped for summer, to confirm adding coolant would resolve the issue and to take photos. But somehow he forgot to mention the only reason you say the unit leaked?

2) The manufacturers recommended once a year servicing would have taken place near the time the unit was installed. So the unit did not make it one year without an issue. You continue to say it needed servicing two times a year. The owners manual requests the unit be serviced once a year.
3) You have said multiple times you try to stand the air handler upright to avoid situations like this. Fact - you know what happened to my unit could happen when you have to lay a unit on it's side. Would it happen to a unit that stands upright? No because the entire unit is within the emergency pan so it would not leak outside the emergency pan. Does a layperson who this has never happened to have any idea that the air handler would leak outside of the emergency pan? No. I should have been advised that you try to avoid the situation that was unavoidable in my case. You say what I had done is overkill. It is no different than you saying you stand units up whenever possible. I am avoiding the unit leaking outside the emergency pan. Just like standing an air handler avoids the unit leaking outside the emergency pan.

This is not about the money. Had your company done what a reputable company would have done and stand behind their work product, I would not have any complaints. I have done exactly what the owners manual says to do. Your company would have done the work of a yearly service when the unit was installed. The unit did not make it to the next yearly inspection without failure.

Here are the real facts that you want to avoid talking about.
The unit has been running and continues to run without problem. The unit was performing in the winter and in the summer. You did not make a service call because the unit was not performing. You made a service call because it leaked water. The water came from a stopped up drain line outside of your house that got filled with mud. This proves the equipment is working properly.

We came out the very next morning. Repaired the problem at no charge. This is a maintenance issue. There has to be a line where warranty ends and homeowner responsibility begins. We shared this burden with you by not charging you for the visit. This proves we are a very reputable company and this is what a reputable company should do. When there is a problem fix it and we did. Even the company you had come out after said the system was good and not leaking. At this point your problem is fixed.

Now we are just dealing with your opinions. As you said before you are a layman. Then why are you telling me that we should have done this and that? We have never installed this "oversized pan" you have paid someone for nor have we ever installed a float switch inside of an airhandler. We do not believe in selling customers things they dont need!!! I think that needs repeating. We do not sell customers things they dont need!!! Yet you are leaving us a bad review and criticizing us for just that. When we did your change out you where interested in the most "economical" replacement. Now you are upset that we did not reconfigure your entire system including the duct work and all. This would have more then doubled your cost just to be able to stand up your airhandler.

Im not here to tell you how to spend your money thats not my place. Also Im not against another company making a profit off of something you wanted done. It is not a fair review plain and simple. If you want to revolutionize the HVAC industry by creating a product be my guest, but the pan you had is exactly like millions of other pans out there. With proper care and maintenance it will perform. Also why stop with an oversized pan just under the airhandler? Why not cover the entire attic space incase the roof leaks? You see you can take this as far as you like, OR just have the unit serviced every spring.

"Had your company done what a reputable company would have done and stand behind their work product, I would not have any complaints." Fact is we have. We have installed a unit that has been performing for 9 months. The drain line got clogged and we came out right away and repaired it. The drain line was not our fault yet we stood behind our work and repaired it with no charge to you. We did exactly what you are saying in the above quote. Are you now going to remove the review?


I want to thank you for allowing me to shine a light on Premier.
We installed a system for you $500 less then the competitor and it has been performing for 9 months with no problems. VALUE

You had a drain line clog up with mud outside. We came the very next morning and repaired this at no charge. CUSTOMER CARE

We do not sell product to customers that are not needed. TRUST

You say the unit not being prepared to run in summer heat and being low on coolant has nothing to do with the leaking. Give a rational explanation for this one question; why was this the explanation given when your technician was here and unaware of the damage your company is responsible for? No making up things like I was on the phone the whole time he was here like you did prior. He had time to explain about the unit not being prepped for summer and being low on coolant. I had time to confirm his adding coolant would resolve the leak. I had time to explain there was damage and ask if your company would cover the damage. I had time to watch him take photos of the damage. Yet you still insist this whole time he knew the low coolant was not the cause of the leak and there was a clogged line that was the cause, but did not mention this.

First off we are not responsible for any damage that comes from a maintenance issue or homeowner neglect.
Here are some more facts for you. If there was a problem with the refrigerant level you would have been calling A LOT earlier because the system would not be working correctly. Heating or cooling. You need to understand that just because the technician corrected the subcooling to be perfect does not mean there is a problem. Subcooling has a range of plus or minus 3 degrees of a target number. Plus 3 or minus 3 is still correct. Again if there was a problem with the refrigerant level your home would not heat or cool. Which is not the case here because it has been heating and cooling for you for nine months and it continues to do so now. I hope thats clear.

The way we measure a refrigerant charge is by a method called subcooling. You can only us this method while the unit is running in AC mode and it has to be warm enough outside also. He added less then 1 ounce of refrigerant to you system.

My Technican said you where on the phone while he was there. Lets just stay on the facts here instead of he said she said.
The facts are. If there was a refrigerant problem you would have called a lot sooner and it would not be about water. It would be about the system not working. We came out repaired the clogged drain and checked the system inside and out. The problem is solved and has remained solved while you want to keep going back and forth changing the subject. So are you going to now live up to your word? You stated "Had your company done what a reputable company would have done and stand behind their work product, I would not have any complaints." You called us out on a 9 month old system. We came the very next morning first thing. We repaired your clogged drain at no charge. The system has been and still is working properly. This is what standing behind your work looks like. You should have no complaints like you said.

You continue to side step the facts here and throw out statements that are just untrue. This is not a maintenance issue. The owner's manual from Carrier only requires the system to be inspected once yearly. So the nine months that the unit had been in my house clearly does not make it to the one year mark for required maintenance. I spoke with your technician multiple times while he was here. I called because of the leak. I only asked the reason for the leak. The only reason I was given while he was here was the low coolant. If that had nothing to do with my leak, why was it the only thing I was told while he was here? Even in his voicemail message (which I have saved) he does not say the drain was clogged he says the drain lines have mud on them and "I think that was another issue". Another issue? Not even the issue? He has given me one reason at my home, does not state the drain was clogged when he leaves a voicemail and cut the drain lines because of this other issue. This is the only person who saw my system in person. He has given me a reason for the leak, which would place the liability on your company. Yet when it comes time for you to take responsibility, you decide this was a maintenance issue. You, having never been to the location and seen the problem first hand, override the decision of the technician to make this an issue you are not responsible for. It makes zero sense why I would be told low coolant was the reason for the leak while I was speaking with the technician if that had nothing to do with it. It makes zero sense that if my coolant line was clogged, I would not be told about it. The only thing that makes sense is that this decision was made after you found out I wanted compensation under the one year workmanship warranty your company provides. So you changed the reason for the damage to something your company would be responsible for to something you would not be responsible for. That is the reason I think your company has provided such poor service.

A clogged drain is a maintenance issue. It is not a warranty issue. Im not sure where the confusion is coming from. If there was a refrigerant issue your system would not be performing correctly in the months of, December, January, February, March, April, May, June, July, August. This is not the case though because it has been and still is performing. Fact is we covered your clogged drain under warranty. After my tech left your house your problem was solved. Furthermore your HVAC company has also seen the system and said there is nothing wrong and it is working properly. We are not side stepping anything. We have fixed your problem, we are answering all your questions. I can only go off of what my technician has told me but i think the proof is in the result. The result being your problem was repaired the very next morning after you placed the service call. Finally if you would like to share that voice mail please do so. You have all of our contact info.

You are side stepping the fact that the only reason given for the leak was low coolant while your technician was here. Address that. If that could not be a reason for the leak, how could that be the only reason I was given while he was here? After he told me that, I went into the attic and confirmed the leak had stopped. I asked if that would keep the leak from occurring again & was told yes. If you came here and saw a clogged drain and that was the reason for a leaking unit, would you have told me the unit was not prepared for summer heat so you had to add coolant. And when I asked you if adding coolant would resolve the leak, you think you would have forgotten to tell me a drain was clogged?

I would be happy to share the voicemail if you will accept this. If Austin does not say the line was clogged but says it has mud on it and also does not say that this was the issue but says "I think that was another issue". If you agree that upon hearing the voicemail and hearing Austin say these two things, you will admit that I am correct and reimburse me for what I had to pay to have my ceiling repaired, I wil email the voicemail to you. If you cannot agree to that, there is no point in me sending it.

Please address the first paragraph and then advise if you agree to the terms of the second paragraph.

Sending the voicemail is up to you. Send it or not your problem is repaired. Perhaps there was a misunderstanding between the tech and you? As you have said before you are a layman. Perhaps you did not want to hear the total answer from the tech because it was not what you wanted to hear. The only side stepping is coming from you. Originally your complaint was that we did not offer you an oversized pan under your air handler. Then you changed it to sheetrock repair cost. Then you changed it to the refrigerant. Now its back on sheetrock repair cost again. Your system has been working properly since December 2020. You had a clogged drain in August which is a maintenance issue. In no way can a company be held responsible for a clogged drain that happens 9 months after install. You have had another company even verify that the system is working properly and the drain is clear and not leaking. You wanted to pay them for some kind of custom pan to go under your unit that has been verified to not be leaking anymore. Thats your opinion. We came out the very first thing to repair your problem and we did not charge you a dime. You have confirmed the leak has stopped, the other company has confirmed the leak has stopped, we have confirmed the leak has stopped. Another thing you are side stepping is that the system has and still is performing. "This is not about the repair expense, which was not that much." These are your words which you have side stepped from before. Fact is im not really sure what you are complaining about. We came out and fixed the problem right away. Even you verified the problem was fixed. Your words. Another company verified the problem is fixed. The unit is working properly. And you said the sheetrock repair was minimal. I think its unfair you are trying to blame us for a clogged drain that happened nine months after system install. Being a homeowner sometimes things will happen and truthfully its no ones fault. Its all part of owning a home.

Here is another example of a response that makes no logical sense. It does not take a HVAC professional to understand "clogged line." But not a surprising remake coming from the business. Every one of their arguments make no logical sense. And continued lies. Original complaint that I was not offered an oversized pan? Good thing my original complaint is documented above and I clearly complained about the sheetrock damage your company caused and then give my other issues numbered 1 through 3 of which the 3rd issue was your company knowing of a potential issue with an air handler laying down and not explaining this could be an issue or offering any preventative measures (such as a larger pan or a kill switch for condensation line which will kill power to the unit and both of which would have prevented this issue from ever happening).

Anyone reading this, please read back through the entire dialogue and you will see all the classic behavior of someone trying to cover up their mistakes. Continuous lying. Continuous side-stepping issues. Continuous defensive posturing.

Poor company. Poor workmanship. Terrible service.

I am glad my wife was raised near the location of this company and we have been able to share, through social media, all of this with her friends in the area to steer them away from a similar experience as we have had.

I'm glad we are now talking logically. You are right it does not take a pro to understand clogged line yet you do not get it. I have copied and pasted your words about the Sheetrock multiple times. Either way it does not matter. A clogged drain is not a warranty item even though we repaired it for free. I would suggest you read back through this so I don't have to keep copying and pasting your words where you contradict yourself. "Poor workmanship". Here are your words " They showed up timely and did a quick and neat job of replacing my old unit. My entire experience with them was good at this point. The replacement was done in November of 2020." Another contradiction. "Terrible service." We repaired your problem the very next day first thing in the morning. Obviously we have a very different opinion of these. Even though you seem to contradict yourself and agree with me. Again no side stepping here. You had a clogged drain. We repaired it immediately free of charge. Your system has been working correctly for 10 months now and you keep side stepping that fact. I'm not sure how long you want to keep this going while you have a HVAC system that is performing correctly and confirmed by yourself, premier, and another HVAC contractor.