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Find a Location

HomeCraft Gutter Protection has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforHomeCraft Gutter Protection

    Gutter Guards
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.32/5stars

    Average of 92 Customer Reviews

    Customer Complaints

    115 complaints closed in last 3 years

    38 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/27/2017

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Homecraft Gutter Protection provides gutter services, gutter protection, gutter covering, gutter guards, repairs, installation and more.

    Products & Services

    Gutter Guard, Gutter Cleaning, Gutter Installation, Gutter Repair

    Business Details

    This is a multi-location business.

    Find a Location

    HomeCraft Gutter Protection has 12 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      500 Plantation Park Dr, Loganville, GA 30052-4144
      BBB File Opened:
      1/19/2017
      Years in Business:
      16
      Business Started:
      4/14/2008
      Accredited Since:
      1/27/2017
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • Home Craft Builders, Inc
      Hours of Operation

      Primary

      M:
      9:00 AM - 9:00 PM
      T:
      9:00 AM - 9:00 PM
      W:
      9:00 AM - 9:00 PM
      Th:
      9:00 AM - 9:00 PM
      F:
      9:00 AM - 9:00 PM
      Sa:
      9:00 AM - 8:00 PM
      Su:
      1:00 PM - 8:00 PM
      Business Management
      • Ms. Bobbie Morgan, Manager of Operations
      • Mr. Stephen Cochran, CEO
      Contact Information

      Principal

      • Ms. Bobbie Morgan, Manager of Operations
      Additional Contact Information

      Email Addresses

      Customer Complaints

      115 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/03/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On Jan 2024, I had full home gutter guards applied with guarantee that all gutters would be cleaned, alined and drained appropriately and all corners would be ckd for leaking and sealer applied to assure no leaking. After the first rain, I have found the gutters were not cleaned and debris is present in the gutter, corners leak on to my fascia, part of gutter has metal sticking up causing rain to overflow the gutter and not drain.For the last 6 weeks I have tried to get a team back to repair the problem. I have contacted the warranty department who have not responded appropriately. I was told that a team to repair would be at my home on last Friday at 9 am and THEY NEVER SHOWED and when I called the persons number to ck, he said he no longer works for Homecraft Gutter. I have emailed the warranty department, I have made over 20 phone calls and have been totally disappointed in no response. All I want is for the gutter to be installed appropriately. This has not happened and I feel I have had the runaround. Today I drove to **********, ** to the advertised ********** office on ********************** and the office was closed down and the neighbor **************** office said they did not know where they went. HELP!!!
      Read More

      Customer Reviews

      92 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Maurice M

      1 star

      03/12/2024

      My experience with them was their crafted sales pitch, that led me to confusion at the end. Although their salesman was knowledgeable in his presentation of their product versus their competitors; While I thought I was connecting with Gutter Guard, and their third party contractors for home gutter estimate it was HomeCraft, who showed up. BUYERS BEWARE. My home estimate according to the small print on their document turned out to be a SHADY LOCKED IN AGREEMENT to pay a 25% of the contract price or the cost of the materials purchased if I cancel after 3 days from date of acceptance or before the start of the job; and it had to be in mailing letter, no email nor fax options was provided. Their zipcode according to their document stated *****, not *****, which is the correct zipcode. Which left me without time to get a couple more estimates. All I wanted and agreed with them was for an ESTIMATE not a CONTRACT. It's dumbfounded to how sly it was. How did an ESTIMATE turned to an AGREEMENT, to pay that was never brought up or emphasise during what I thought was an ESTIMATE.

      HomeCraft Gutter Protection Response

      03/14/2024

      **************** that is untrue there is a number provided for you at the top right-hand side of the contract for you to call. Also, I would like to state that I cannot find you in our system as ever having an appointment with us by the first and last name provided nor the email address. Please reach out to us the number provided on the top right-hand side of contract. *************)

      HomeCraft Gutter Protection Response

      03/18/2024

      **************** that is untrue there is a number provided for you at the top right-hand side of the contract for you to call. Also, I would like to state that I cannot find you in our system as ever having an appointment with us by the first and last name provided nor the email address. Please reach out to us the number provided on the top right-hand side of contract. *************)

      Local BBB

      BBB Atlanta & NE Georgia

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