32 Customer Reviews
Review from Giovanni R
1 star05/22/2024
I made a purchase for the Honeywell 20 Pint Dehumidifier with *****. Upon additional research I noticed they had the model incorrectly listed and the model sold to me was not the ***** connected model.I chatted with customer care and after spending over two hours explaining the situation and providing my detailed research thy agreed the company incorrectly listed the item. Rather than cancel my order and correct the mistake they did nothing. The item shipped and the company stopped responding. The issue is the item did not ship and is still pending pickup from the carrier for over two weeks! Clearly the reason the item hasnt shipped is because it doesnt exist due to the listing error. I disputed the purchase with ***************** and they tried to contact the seller but they too got ignored. Ultimately **************** refunded me a month later but still nothing from the seller! This seller has countless bad reviews showing this type of experience. I urge potential buyers not to buy from this seller!
Sylvane, Inc. Response
05/28/2024
Dear Valued Customer,Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you've experienced.After investigating your order for the Honeywell 20 Pint Dehumidifier with *****, we discovered that the item was indeed lost in transit. Additionally, it appears there was an error in the listing, and the correct model was not available.We are issuing a full refund for your purchase. You should see the refund processed to your original payment method shortly.We apologize for the time and effort you've spent resolving this matter. Your feedback is valuable, and we are taking steps to prevent such issues in the future. If you have any further questions or need assistance, please do not hesitate to contact us directly.Thank you for your understanding and patience.Best regards,Sylvane Customer SupportReview from Gail O
5 stars07/18/2023
The best !!! The customer service representative was very informative and I am totally satisfied with the the products he recommended and my ac is running perfectly!!Review from chuck s
5 stars07/13/2023
Beyond their control no pump fir my Honeywell so I'm on list for pump 2 months away. Hotter than haties in *********. Memo " We got her" 5 weeks instead of 8 so 3 days later I'm Cool Thank YouReview from Kathy J
5 stars07/13/2023
Great service I got the parts I needed, reasonable time for shipping, and very pleasant helpful staff. Thanks!Review from Scott G.
5 stars07/12/2023
I have ordered a number of items from Sylvane. All arrived safe and correct in support of a Honeywell Portable AC.Review from David A
5 stars07/07/2023
unit was delivered as promised. Never had any issues buying Sylvane. Thank you !!!!!!!!!Review from Barbara H
5 stars07/06/2023
Air feels better, and I breathe and sleep better. I have asthma and the unit seems to be helping that, since it filters out dust and cat hair. Very quiet unit.Review from Mike B
5 stars07/05/2023
Excellent service with the best products.Needed a professional grade dehumidifier for our very large basement, the ***** Fe 90 Advance is doing the job wonderfully!Thank you for being there!Review from Wayne J
5 stars07/04/2023
It helps alot with very little air coming out of vent.Review from Richard G
5 stars06/30/2023
My experience with Sylvane is very good. Technical advice for replacing an older ********************/C unit was excellent and new unit delivery speed was terrific. Replacement of existing unit went smoothly and new one is working fine.
Customer Review Rating
Average of 32 Customer Reviews
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