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          Dream Home Interiors has 1 locations, listed below.

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            Business ProfileforDream Home Interiors

            Furniture Stores
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/4/2018

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Dream Home Interiors is a local furniture store located in Cumming, GA. However, we service the entire Cumming, Kennesaw, Alpharetta, Marietta, Atlanta, and North Georgia area. 

            Products & Services

            Furniture, Home Decor

            Business Details

            BBB File Opened:
            2/2/2005
            Years in Business:
            20
            Business Started:
            11/14/2003
            Business Incorporated:
            4/23/2013
            Accredited Since:
            5/4/2018
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            11:00 AM - 5:00 PM
            T:
            11:00 AM - 5:00 PM
            W:
            11:00 AM - 5:00 PM
            Th:
            11:00 AM - 5:00 PM
            F:
            11:00 AM - 5:00 PM
            Sa:
            11:00 AM - 5:00 PM
            Su:
            12:00 PM - 5:00 PM
            Business Management
            • Mr. George Lathem, Owner
            Contact Information

            Principal

            • Mr. George Lathem, Owner

            Customer Contact

            • Mr. George Lathem, Owner
            Additional Contact Information

            Fax Numbers

            • (770) 594-1464
              Other Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/29/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Ordered item Jan 2, 2022, from Dream Home Interiors online. At time of order the manufacturer estimate time of delivery was ***** weeks. I called the store to make sure I was reading information correctly and i spoke with *******. She confirmed the estimate delivery date. I placed order and paid in full via my **** credit card. On 6/23, I called the store to get an update and was sent to voicemail. The following day I received an email from *************************** informing me that the item was still in production and new expected delivery date was the week of 7/18, per the manufacture. ******** included her Sales manager (********************** and *************************) CEO in the email to assist me with other options. I replied to her that i would wait the additional 4 wks. 7/28/22, I still hadn't received the item so, I called and requested cancellation and refund in full of my $1016.49 due to unavailability. On 7/29/22, I received a phone call on my landline from *************************. He then informed me that the item was available for shipment as soon as Monday 8/1/22. Once shipped, he would have Display Cabinet in his warehouse by the end of the same week and would delivery to me same day. After such a long wait and his sincere apology, I agreed to wait one more week. **************** followed up our phone conversation with and email confirming the new delivery agreement. 8/11/22, item still haven't arrived and again I requested refund via email. *************** responded back 8/15, that he was sorry and thought the issue had been resolved. He assured me that I would have refund within 5-7 business days. Today is 8/27/22 and I still haven't received the refund. My emails are no longer being responded to and I can't get anyone on the phone during business hours. I know that i have been misled and taken advantage of. At this point, I'm questioning if the Online Shop ever existed.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Necey

            05/05/2021

            I ordered our bed more than 8 weeks ago. After reaching out several time with confusing eats, I received an email saying it could be up to 4 more months. The only explanation offered is covid delays. Well do something to make this unreasonable delay worth the wait. Be prepared to wait 6 months or more. Months later I'm search again for a replacement so I can cancel the order completely

            Dream Home Interiors Response

            05/21/2021

            We do of course regret whenever there are delays, and yes it's true the furniture industry has been greatly impacted by the Pandemic. At DHI, we have customer driven policies in place like no other company we know of. When there are delays such as this one (it is rare that anything takes several months to deliver), we notify the customer immediately, and give them the option to reselect from other furniture that is available for immediate delivery, or cancel and request an immediate and full refund, which this customer chose to do, and received without delay. If the customer chooses to wait, we have also been able to deliver other furniture from our warehouse (at no charge) for customers to use while they wait, as well as compensating customers with discounts or free items from our store for the inconvenience. In this case we agreed that the refund was the best option, as the delay we were quoted by this manufacturer was simply too long for anyone to wait (much longer than the typical delays we are seeing). Again, we regret this and the owner has reached out to this customer personally and apologized.

            Local BBB

            BBB Atlanta & NE Georgia

            BBB Reports On

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