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            Business ProfileUbique Group

            Furniture Stores
            BBB accredited business

            Contact Information

            4350 Ball Ground Hwy

            Canton, GA 30114-7362

            Visit Website
            Email this Business
            (800) 924-2472

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/13/2021

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Ubique Group empowers everyone to embrace their space with a wide range of top quality, affordable home furnishings, made available at every popular online destination. Ubique Group is more than a company, we are a community of passionate, hard-working and supportive people who believe in our business and each other. We believe in the individual capabilities of our employees and the collective power of the team, and extend that commitment to our surrounding families and communities.

            Business Details

            Location of This Business
            4350 Ball Ground Hwy, Canton, GA 30114-7362
            Email this Business
            BBB File Opened:
            8/16/2002
            Years in Business:
            22
            Business Started:
            10/22/2001
            Business Incorporated:
            10/22/2001
            Accredited Since:
            10/13/2021
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Patti Greco, Executive Assistant
            • Mr. Gabe Johnson, CFO
            • Tabatha Pitts, Customer Engagement Specialist
            Contact Information

            Principal

            • Tabatha Pitts, Customer Engagement Specialist

            Customer Contact

            • Tabatha Pitts, Customer Engagement Specialist
            Additional Contact Information

            Fax Numbers

            • (770) 721-8370
              Other Fax

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/20/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            We bought an **** + ****** table on Amazon, Order # ***-6134277-2750612. It arrived damaged. We sent pictures and went through the process of asking for a refund and return. We received return instructions that said: Returns must be sent to Rush Recommerce ****************************************************************************************We received a mailing label that had an address for First Choice Home, *********************************************************************. The return postage is not prepaid. Should we send the legs to one address and the tabletop to the other? The Name **** + ****** is not listed as a MD corporation. Some of their corporate information points to the Ubique Group as the parent company. I do not intend to pay to mail their damaged product back to them, even if I can figure out which address should be used. Their customer service appears to employ the Rope-a-Dope strategy. They give e-commerce a bad name.
            Read More
            Read 11 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            THOMAS B

            03/27/2024

            I have never dealt with a company as bad as Belnick Retail. At first I placed a order for 2 bar stools on line. Once I went to add my payment it showed the wrong info on my shipping and billing addresses. So I called to get it fixed and they just kept telling me they could not help me because the order had not showed up in their system even after i was sent two e-mail saying they received my order. So I said to just cancel my order that I wasn't happy by no means. So I went to another web site ( different name ) turns out to be the same company. Well after terrible customer service they e-mail me stating my order had shipped. Well they finally arrived only to have the bottom half of the bar stools. NO SEAT was in the box for either stool. Upon calling now they have sent my case number ( ******** ) elsewhere. Lord only know if and when I will ever get what I paid for. Only wish I had read the reviews before making this purchase. One would think the head of this company would get to the bottom of all the really bad reviews.

            Ubique Group Response

            04/01/2024

            Hello ***, Thank you for taking the time to reach out to the BBB and sharing your recent experience with us. We are disappointed to hear about the challenges you encountered with your order, especially after our conversation on 3/26/2024, where we believed we had resolved the issue.To recap our discussion, our records indicate that your entire order was shipped, but unfortunately, part of it went missing in transit with the carrier. As promised during our call on 3/26/2024, we promptly initiated the process to replace the missing parcel which shipped within the promised 48 hour window and is scheduled to deliver to you today. We understand the frustration this situation has caused you, and we sincerely apologize for any inconvenience caused. If there are any lingering issues or if you require further assistance, please don't hesitate to reach out to us at ************************************************* are committed to making things right and improving our service for you in the future.Best regards, ************* (TJ)
            Read 3 More Customer Reviews

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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