Customer ReviewsforPaces Restoration Services, LLC

***** Craig **** has highly trained professionals who addessed issues in my home related to a roof leak. They are very well organized and they informed me of the name of each expert who was coming to address the problems. Each person that arrived at my home was highly trained and professional. They had great communication skills and they did an amazing job of addressing the issues in my home. I highly reccommend this professionsl company.

Thank you for taking the time to leave us a review, *****! We appreciate your positive feedback and are glad to hear that you had a great experience with us here at Paces Restoration.

************** had an unusual situation with this company and after much confusion with the overall situation I dealt with their Accounts receivable person who got with her bosses to help me get the situation resolved. She was very kind and understanding and so were the other people involved who helped me get a unique situation resolved. Based on my interactions with them I would recommend them for future work based on how they handled my situation. They treated me with respect and I truly appreciated how they handled this matter.

Thank you for the review, *****!

I had water damage to my living room floor due to a water leak in my crawl space. ****** expedited an assessment of the damage, gave me a window when the work, laying a new floor, would be complete, and an estimate on the cost. They showed up on time, moved my furniture out, took up the old floor, laid the new one, and moved my furniture back. The quality and timeliness of their work was second to none! Well done Pace's. I highly recommend them!! Two thumbs up!!

Thank you for your positive feedback, ***! We're thrilled to hear that you had a great experience with Paces Restoration and that our team was able to provide you with exceptional service. We appreciate your support.

Awesome service immediately. They did everything professionally and promptly.Completely satisfied with the work that was done Our adjuster was on point for everything.

Thank you for your kind words and most of all, thank you for the opportunity to help in your time of need.

Paces Restoration was recommended by our insurance company and they were excellent!! *********************, the project manager was prompt, explained everything that was to happen and his team was great!! A job that was quoted for 2 days was completed in one day!!!I would recommend Paces and ***** to anyone who needs their services.

Thank you for your kind words and most of all, thank you for the opportunity to help in your time of need.

Paces is a wolf in sheep's fur! Who holds the contents of a person home hostage until you receive the final payment, I had from the insurance company? They were paid the deductible plus (2) large check?!!! Paces did! Never received a contract, but every time something needed to be done, they wanted to submit a supplement. I finally got a copy of my contract from my adjuster after they got indignant with the last funds, they knew I had. Had I not received it, I Paces had charged me for fence and two doors that they had not replaced. At this time, my insurance paid them for gutter guards, but they kept telling me it was not in the contract.Yeah, return the funds to ********** and I will get my own contractor to install the gutter guards.Also, if you have workers that don't speak English, at least have someone on-site that does - who stains an area on a soffit with black stain and thinks it was, okay to leave it? Secondly, the biggest thing was the Paces project manager I worked with and the initial accounts receivable person I spoke to. The project manager, I thought was a good fit, but he was all about aligning his pocket for his business; he was never there unless it was a check to collect. The accounts receivable person I spoke to tried to bully her demands. If your State Farm adjuster recommends Paces - don't listen. They are a one-stop shop and gives all appearance as the savior in your time of distress, but they care nothing for the customer except to get what the insurance has paid you.

HI ****************, this response is to your review. Your contents are in your home and unpacked for you. The insurance carrier pays for the packing of your content, Storage POD and the move back. In this case the cost of unpacking your contents was not covered by your carrier but, as a courteous to you, we unpacked your contents and did not bill you. The insurance carrier sent you the proceeds to pay Paces with and that is what we were asking for. These services were all rendered at the time. You agreed to have the check on site when we unpacked you and you did not. *** went to the bank and got a cashier's check for us at that time. As for the gutter guards, the insurance did agree to pay for these but, it was a month after the gutters were initially installed. Once we receive the final payment from your insurance, we will credit that amount to you or install them. This will be your choice. As for the other items mentioned in your review, The fence was repaired (Photo documentation available if requested) as well as the two interior doors were installed for you. Much of the construction work force is from Espanic background. Paces always has someone available for any concerns or language barrier issues. All of our employees which all communications should go through are English speaking.

***************** of Pacess ARE THE BEST!! THEY WERE PROFESSIONAL, prompt, curtious and thorough . Thank my ***************** for ************************************** Yayyyyyyyyy!!!!!!

Thank you for your kind words and most of all, thank you for the opportunity to help in your time of need.

Thank you *********************** for your promptness and expertise on coming to see what was leaking in my home, starting the drying process and all. We are still in the stages of the drying so the construction hasnt begun yet, but this far I am satisfied- Job well done. This is my second experience with ****- had a leak last year in my master bathroom shower and he came out and did the mitigation on it as well

Hello *******, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

Paces did mold remediation for me. They gave me a fair quote and communicated throughout the process. I worked with *** and he was very honest. I would use them again for any project that fell in their scope.

Hello ********, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

Water damage Mitigation, recovery and renovations went well. Thank you to *********************, ************************* and the entire Paces team. Job well done!

Thank you for your review! We appreciate the opportunity to restore your property.