3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Ravi S
1 star02/12/2024
They lock my account not to send money through money transfer provider which i need to pay multiple fees for the amount that I need. By **** app, even 24$ are not allowed to send. I asked them to fix it, but almost month that i received only apology and no one really come to help me. They want me to use their products which high cost and lowest transfer rates. I think this unfair.
Brightwell Payments, Inc. Response
02/13/2024
Dear *********,
We hope this message finds you well. We sincerely apologize for the inconvenience you have experienced with sending money transfers. We understand the frustration and inconvenience this may have caused you, and we appreciate your patience and understanding.
Our team is thoroughly investigating the issue and identifying the root cause of the problem. We are taking immediate steps to rectify the situation and ensure that such incidents do not occur in the future. We are committed to providing you with a seamless and reliable money transfer service, and we deeply regret any inconvenience caused.
To address your specific concern, we have implemented a series of measures to improve the efficiency and reliability of our money transfer system. Our technical team is working tirelessly to resolve any underlying issue, and we are confident that you will not encounter any further difficulties in sending money transfers.
We value your feedback and take your concerns seriously.Should you encounter any further issues or have any questions, please do not hesitate to reach out to our customer support team. We are available to assist you and ensure that your money transfer experience is smooth and hassle free.
Once again, we apologize for any inconvenience caused and we thank you for your understanding. We remain committed to providing you with the best possible service and look forwards to serving you in the future.
Warm regards,
Brightwell PaymentsReview from Rehabeam G
1 star02/07/2022
Brightwell caused me to miss an important payment agreement, I dont have access to my account because the facial recognition always give me error messages. Im not aloud an alternative option like the pin code and the customer support is none existent, only reply after 3 days without resolving solutions.., then another 3days after you tell them its not being resolved. Why asking for a pin code when registering if that code will never be required if wanting to access account? There is absolutely no live support at all I still cannot log in to my account, not a payment system or company I can recommend to anyone. What if it was a life and death situation, you cannot have rights to peoples money and not making it accessible unless it is the agreement not to have access to it. I feel this is eligible for being sued because you it causes stress and inconvenience as a resultReview from xavier D
1 star05/20/2021
Worst Company bad customer service no value for customer concern
Customer Review Rating
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