2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Zaria Y
1 star02/22/2024
dont do it. i made an appointment and found out the day of after they made me come in early that my insurance wasnt working. ok cool i tried to make another appointment when my job turned my insurance on but they appointments (that apparently only one person can do) was booked months out. i then told them i would like my deposit back for my appointment. they told me i would get a call. never received a call in about 2 weeks so i call again just for them to tell me they applied my money else where. how are you going to take money for a set appointment and just choose to apply it somewhere else and not even call or tell me about it. very unorganized and unprofessional. wouldnt recommend especially cuz the wait time is crazy even when you are in the chair. i was there for a xray and thats all and it took well over 2 hours not including wait time. my appointment was at 11 and i didnt leave till almost 3. all for a XRAY. also i asked if they had a BBB page she told me no so that was a lie.
Family & Children's Dentistry Response
02/23/2024
We appreciate your feedback. All adult new patients receive a series of 18 X-rays, a comprehensive oral examination, complete periodontal probing, thorough diagnosis, treatment plan, and treatment staging including referrals to specialists if needed. All of that takes time when it is done well - and we do it very well. As a courtesy, we file claims to up to 2 insurance companies for our patients. However, the patient is always ultimately responsible for the costs associated with their own treatment. Patients are encouraged to contact their insurance company directly to verify coverage and review the details of payments.Review from Tonya B
1 star07/19/2022
I took my youngest daughter here due to tooth pain and just needing to find a resolution when I vowed to NEVER return after an incident with my older daughter years ago. After an exam/x-********* was told my daughter had NINE cavities...NINE and that the one that was hurting was in a state of severe decay!!My gut said get a 2nd opinion which I'm glad I did. After a 2nd opinion we were actually shown the x-ray and it was determined to be a budding wisdom tooth pushing up against another tooth causing pain...NOT severe decay!!Oh and those 9 cavities were really only *****we were shown the actual cavities!! We were referred to an oral surgeon by the 2nd opinion dentist who examined his x-ray and could only identify....THREE cavities!!!I've spoken to several families who have experienced something similar and vowed never to return to this place...I suggest you find another dentist... ESPECIALLY if you have insurance because it seems they just look for stuff to be able to **** for!!
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