Business ProfileforRepay

On April 4, 2024 REPAY charged to my daily deposits a chargeback and the following day ACH my bank account for the same chargeback. On April 5, 2024 I called customer service and let them know that I was missing $2,000.00 from my daily deposits of April 2,2024. Rep told me he would make a case number and get back to me. The following day after receiving no call, I called again. And again I was told the same thing, that they would get back to me, but it was a Friday so till Monday it was more likely. Monday came along and still nothing. I called again and the representative had no idea of what was going on and that I had no case number. I was transferred over to another rep. I sent this rep my bank statement showing the deposits and the withdrawals done by them, and their previous mistakes on a chargeback of $3,500.00 which they took two days to fix. Till this day, April 12th, I still have not received my deposit or an update besides that the accountants have my case. I do not appreciate your accountants making these types of mistakes with my working capital. case number ********