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Find a Location

Southeast Restoration has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSoutheast Restoration

    General Contractor
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.44/5stars

    Average of 61 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/25/2009

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Southeast Restoration is a general contractor specializing in insurance repair claim

    Products & Services

    General Contracting Services

    Business Details

    This is a multi-location business.

    Find a Location

    Southeast Restoration has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      4979 Old Highway 5, Canton, GA 30115-7419
      BBB File Opened:
      7/31/2006
      Years in Business:
      25
      Business Started:
      4/30/1999
      Business Incorporated:
      12/17/2004
      Accredited Since:
      9/25/2009
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      247
      Alternate Business Name
      • Southeast Restoration of North Metro Atlanta, Southeast Restoration of Athens, Southeast Restoration of Columbus, Southeast Restoration of Chattanooga, Southeast Restoration of Macon, Southeast Restoration of Augusta, Southeast Restoration of Knoxville, Southeast Restoration of Nashville
      • Southeast Restoration of Athens
      • Southeast Restoration Of Chattanooga
      • Southeast Restoration Of Knoxville
      • Southeast Restoration Of Nashville
      • Southeast Restoration Group - Athens
      • Southeast Restoration Group - Augusta
      • Southeast Restoration Group - Calhoun
      • Southeast Restoration Group - Columbus
      • Southeast Restoration Group - Macon
      Hours of Operation

      Primary

      M:
      Open 24 Hours
      T:
      Open 24 Hours
      W:
      Open 24 Hours
      Th:
      Open 24 Hours
      F:
      Open 24 Hours
      Sa:
      Open 24 Hours
      Su:
      Open 24 Hours
      Business Management
      • Mr. Trent Anderson, COO
      Contact Information

      Customer Contact

      • Miss Kennedy Looper, Marketing Coordinator
      Additional Contact Information

      Fax Numbers

      • (770) 479-7778
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Hire a reliable and trustworthy contractor

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/17/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On September 27, ******************************* kitchen. Contacted insurance company. They recommended one of 3 places, this being one of them. *******************, with S.E Restoration came out. He felt strongly that the claim would be handled by the insurance company. He requested someone to come out and look for asbestos. This person came and drilled 2 holes in my walls and one in my floor. The claim was denied by my insurance company. When I reached out to SE restoration on multiple occasions, ******************* never returned emails or phone calls. The secretary would state that they would try to get with this person, however, no response was forthcoming. It just happened one day when I called I got *******, a supervisor. He then began to follow up on my concerns/frustrations. He called one outsourced company to come and fix the holes in my wall. This person never showed/or called to cancel. He called another source. They came one day and then had to be called back to finish the work. This all took from September to January, **** to be fixed. And yes, I did sign that the work had been completed. It took 3 months for them to fix my work, but they wanted an immediate response to their paperwork. How ironic! I would not recommend this company for any work as they do not follow through, they do not answer their phone or respond to any phone calls and they do not provide written work on what was said to insurance adjustors.
      Read More

      Customer Reviews

      61 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      James P

      5 stars

      11/14/2023

      Quality work. Very good communication along the way. If any issue arose during project it was always resolved to my full satisfaction. Honest work crews on site that never had me worry that any belongings might disappear. Highly recommend!

      Local BBB

      BBB Atlanta & NE Georgia

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