Customer ReviewsforRollins Acceptance Company

On March 18, 2014 we had a home inspection done as concern was raised by our roofer that we may have termite damage to the home. ****** inspection report found sub-terranean termites that ***** assured us they could take care. So we entered into a five year contract with them. The initial treatment cost *******. Installation of an "impervious membrane on the soil..." for $1800.00. ****************** of scrap wood large enough to rake" for $340.00 for at total of work completed and yet to be completed of $3,340.00.After receiving the inspection report and costs, I made a phone call to ***** to learn what our account number is (#######) and their address (P.O. Box 6015, ********, ** *****) so that I could arrange to make payments. I was told that I should pay the $******* initial treatment and that I could make $50 a month payments due every 10th of the month for future treatment that had been contracted. On April 10th, I arranged with my credit union's Bill *** service to pay the $******* (paid on April 17th) and set up automatic monthly payments for $50 payments every 5th of the month to begin in May.Two days ago, April 19th, I received notice from Rollins Acceptance Company that they would in the future be handling my account for *****. A new account number was given as ###### and the payoff amount was stated to be $4,200.00 which is a shocking $860.00 more than my original bill amount with ***** just one month ago. The notice from ******** Acceptance Company stated that interest would be at 20% with a 12 month term for payoff at a minimum payment of $407.32 per month which would in fact come to a total of $4,887.84 (an additional $687.84 over the new billing payoff amount. That would, in effect, result after one year as over a 37% interest rate after one year on the $3,340.00 charge from *****). All this has happened in a month's time!RAC is predatory. And ****** involvement reprehensible.

I recently had an issue in my home with bed bugs. Therefore, I sought to find a reputable pesticide company to rid the issue of the bed bugs. I contracted with ***** to spray my home for the bed bug issue, and I was given the opportunity to pay out the agreed contract over time. I paid the required down payment and the remaining portion due would be financed through Rollins Acceptance Company of *******, *******. I set up online bill pay with payments being $200 dollars a month. For a period of about 8 months. In my effort to get a balance during the end of that period I was told that my account was paid in full. Most recently after receiving several months of bill due notices, I was prompted to call in to see what the issue was regarding my unpaid balance according to customer **********************. I therefore forward a copy of payments that I received from the bank where my online payments were being made. In my discussion with a customer ********************** representative, it was determined that $400 dollars had not been credited to my account. I had asked that I be contacted when they were able to find out where the payment was recovered, and it applied to my account. I was never contacted. I again contacted RAC and asked that they allow me to continue to pay the remaining balance on a monthly basis and that they not penalize me with late fees and excessive interest. In my recent call I was told that my request had been decline. I feel that due to their negligent of misplacing portion of my payment and being told that my balance was paid in full when it was not that they. I am requesting that they remove the late fees and excessive interest rate on this account. I would like to receive a corrected balance and allow me to pay out the remaining balance monthly.

I advise against using Rollins Acceptance Company. It's likely that you can find a better rate with your bank or credit union and your payment amount will be more evenly divided between principal and interest.

I contacted ***** to address issues with bats and mice. They were suppose to come out and speak with me about their services and the cost of the issues stated above they came to my home and had my wife to sign forms, thus leading to a contract with Rollins Acceptance. Rollins were sending statements as well as *****. I were sending payments to *****, while receiving statements from Rollins Acceptance then I noticed that the statements from Rollins Acceptance and the amounts owed were growing. I sent a check, but tried several times to contact them and use their web page which I was unsuccessful, because there is no area to send payments. Now, I have a statement indicating that I owe $264.04, with an late fees of $179.53, which is ridiculous, and no indication of my past payments. First, where did my payments to **** and Rollins go and are not listed and where did these outrageous late fees come from. I am looking to file an official complaint with the **** Attorney General who will find these predatory lenders a disgrace in the State. My resolution is to find previous payments, remove late fees and start from ground zero. I don't have an issues to pay, but this is a con. Also please send me the signed contract with my signature affixed.

I had to deal with this company as a result of an ORKIN contract. It has been a poor experience. The company sends confusing statements that do not clearly show actual balance due, payments, promotional balances or original balance. I opted to pay my bill in 90 days to avoid finance charges. I set up Auto Pay at "//racpayments.loanpro.software". Three (3) $900 payments were scheduled before the July 24th expiration date. The final 3rd payment was not processed. I noticed this after failing to get a confirming text from my bank. I made the payment after the July 24th date and Rollins hit me with a $136 finance fee. I asked them why the 3rd payment was not processed. They claim Auto Pay failed and they had sent emails to me noting same. There was no reason for Auto Pay to fail on my end, so I expected the finance charge to be removed. They refused, claiming they sent emails noting Auto Pay failure and I should pay half of the finance charge. I did everything right and should not be penalized for a glitch in their Auto Pay process. They were adamant and I paid the $68.73. I am retired and do not check emails very often. They claim they are unable to send TEXT Msg like every other business I deal with. I believe this company has purposely vague billing practices to allow them to charge interest/finance charges they have not earned. I will not deal with them ever again and suggest others be wary of their poor business practices. Their Voice Mail system is terrible. The agents were personable but they are like drones following orders. Beware.

Do not use. 42% interest rate. Ridiculous. And *** in customer support should be terminated. Awful