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Find a Location

Emory University Hospital has 1 locations, listed below.

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    Business ProfileforEmory University Hospital

    Clinic

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    24 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1365 Clifton Road, NE, Atlanta, GA 30322-1013
    BBB File Opened:
    7/1/1996
    Years in Business:
    120
    Business Started:
    1/1/1904
    Alternate Business Name
    • Emory Hospital
    Business Management
    • Mr. John D. Henry Sr., CEO
    • Karen Hill, Manager
    Contact Information

    Principal

    • Karen Hill, Manager

    Customer Contact

    • Karen Hill, Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    24 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/27/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On August 1st 2023 I was an inpatient in the *** unit of Emory University Hospital midtown! I had been there for several days when on the afternoon of August 1st alarms and bells were going off and nurses were running around back and forth in absolute chaos! A few minutes later my nurse came into my room pushing a desk chair asking me if I could get myself into the chair I said yes and proceeded to do so she reached over and handed me my messenger bag in my cell phone when I asked what about the rest of my belongings her response was that there was a fire and we were being evacuated that no one would be in the building and my belongings would be fine! I was then pushed out to the side of linden avenue where we sat for 45 minutes to an hour before being wheeled across the street to the lobby of the windship building where I sat until almost 1:00 am while they figured out what they were going to do with us and finally found a room for me! Once I was in my new room my nurse proceeded to go back to my old room in the *** to retrieve the rest of my belongings about 10 minutes later she returned to inform me that the room had been completely cleaned and all of my belongings were gone! I asked to speak with a member of security staff immediately no one responded until almost 10:00 a.m. the following morning and police report was also filed with the ******* PD and from there I began dealing with the patient relations department at Emory I provided all the information they asked of me and I've done so in a timely manner for over the past 2 months I've not been able to receive as much as a return phone call after leaving messages and more messages with multiple people and on multiple voicemails and no one returns my calls! At this point I'm at the end of my patience and to prepare to release the cell phone videos that I have of the absolute chaos that ensued when there was obviously no evacuation plan for the *** in case of fire at Emory University Hospital midtown!
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    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    LEEN O

    1 star

    07/22/2023

    I HAVE NEVER EXPERIENCED SUCH RACISM AS A PATIENT IN ANY EMERGENCY ROOM. NOT ONLY DID THESE RACIST NURSES AND DOCTORS DISMISS (I AM A MELANATED FEMALE) MY PAIN, BUT THEY WERE ALSO UNPROFESSIONAL, AND DISPLAYED A, "I DON'T CARE" ATTITUDE. THEY HAVE NO EMPATHY OR COMPASSION TOWARDS MELANATED PEOPLE, ESPECIALLY WOMEN. i RECORDED ALL THEIR UNCARING, AND UNPROFESSIONAL ACTIONS, AND PLAN TO EXPOSE THEIR RACIST BEHAVIOR ON SOCIAL MEDIA IN THE NEAR FUTURE. I SAY TO USE ANOTHER HOSPITAL SYSTEM, BECAUSE THESE CLOWNS ARE THE WORST OF THE WORST. I HAD TO LEAVE AND GO TO ANOTHER HOSPITAL SYSTEM FOR TREATMENT, AND I RECEIVED EXCELLENT CARE AND IMMEDIATE PAIN CONTROL.

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    BBB Atlanta & NE Georgia

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