Business ProfileforAcura Carland

The dealer had my wifes car for close to two months. I received a call from my Advisor saying the back order part has arrived and I can bring the car up there for repair. I told the Advisor the car is already there. He says oh, let me get my guys on it, to get your vehicle repaired. I get a call / text later in the day saying my wifes car was ready for pickup. The Advisor gives me the details on the repairs done to my wifes car. I informed the Advisor, I did not approve the replacement of the battery. The Advisor said, I remember us discussing the replacements of the battery, I said I remember the discussion too. I remember, me informing the Advisor I didn't want to replace the battery because he was unsure replacing the battery would actually fix my issue plus it would be a safety hazard being on the road and not knowing if my vehicle would start when my wife leaves from work everyday. I explain to my advisor, I feel like the dealership / service center are NICKELANDDIME me to death. Advisor stated we are not, we actually are not making any money on these repairs. My Advisor mentions we just installed a new POS system, so if you're using debit or credit card we have to charge you an additional 3%. I have never heard of a business of your size charge customers additional 3% to use a debt or credit for transactions. Overall the service I received was poor. Lack of communication ********************** Lack of awareness of my vehicle being on your lot for 2months, lack of creativity to come up with a solution to that would be beneficial to my family. Lack of Attention to ******* *** change stick in the top left corner was not changed, had the old sticker from when I brought my car in for repairs. I do not know if the oil was actually changed ).My family and I have always been a loyal customers to ***** brand but after this service experience, I would think twice about buying another ***** vehicle. I would avoid going to this dealership for any repairs.

We would like to have the opportunity to clear up any confusion re the battery, oil change and communication. I just left a voice mail with the owner.