Business ProfileforAuto Nation

I purchased a 2014 Porsche Cayenne on Saturday, May 20th 2023.I was given a "We Owe" document, showing that they owe me a second key.I reached out to Alisyn by text on Monday, June 12th to ask when I should expect the key. She responded and said that she'd follow-up.After hearing nothing, I reached out to ****** again on Friday, June 23. On Monday, June 26th, she told me that she needed a picture of the key. I sent the pictures that afternoon.On Wednesday, July 12th, I reached out to ****** to request an update. No answer.I reached out again on Wednesday, July 19th. Again no response.On July 20th, I sent a picture of the "We Owe" document, and expressed my frustration in the lack of response.On July 21, I had a missed call from ****** at Auto Nation, saying that he'd assist me with resolution. I immediately returned the call and left him a voicemail.I tried calling ****** an additional 5 times over the next months, leaving a voicemail each time. (all documented, but concerned about running out of characters in this form.)Last month, I called the store again directly and requested to speak to ******, *******************************, *************************** or ***********************. The person who answered told me none of them were available. I explained the situation, and asked that someone reach out.Still nothing.At this point, it's been almost 6 months without resolution. I have ALL of the documentation, from the original paperwork to the text message correspondences as well as the voicemail from ****** and a call log of each time I tried to call by phone.I just want the second key I am owed-