Customer ReviewsforALM Kia South

The sales staff and managers at alm kia south are some of the most unpleasant and unprofessional customer service workers I have ever dealt with. The don't know their own inventory, they don't know their prices, and they don't know how to leave you alone when they convince you NOT to buy from them. Buyer beware and look elsewhere for your next vehicle!

We chose not to accept your offer of 20k. Which is our prerogative. Sometimes you are not able to assist in situations like this, we wish you luck on your search. 

I purchased a 2021 forerunner from ALM. This was a horrible Experience! The Salesperson dropped the ball several times. The * and I guys did the paperwork wrong three times. Then trying to get someone on the phone is tough as every person in the dealership has a full voicemail.Then the Salesperson dropped the ball on vehicle delivery because he was trying to handle details of our sale while he was on vacation instead of turning over the sale to another salesperson and splitting the deal. The car was a Christmas gift to my wife. Therefore, we had to drive for 11 hours to pick the car up on Christmas Eve. The salesperson and manager agreed to refund the delivery fee of ******. It has now been almost three months and we have no received the check. The salesperson ******* has stopped returning calls about this matter. After several calls we finally got a return call from the manager ******. I missed the call and the manager accidentally left a racist message on my answering machine that made it clear he didn't value me as a customer because of the color of my skin! Disgusting People!

We seem to have a misunderstanding of the facts. You wire transferred $37890.97 to **. This matches your bill of sale, however there is no shipping fee on your bill of sale. We would not deliver a vehicle to you without receiving the funds to pay for shipping. I have spoken with ****** regarding your allegation of him leaving a racist comment on your voicemail, we serve all of our customers  and have yet to receive a complaint such as yours. If you would like to email proof to us, please do so at **********************************

Sales person could not answer any questions without going to ask someone else. After about 2 hours, and a lot of waiting, she ran credit check. I finally got to see my choice. It had tar on the passenger side and a flat tire on the driver side. She promised a new tire. About an hour later, was told they did not have a tire. It being well after 5, the tire store was closed. We left with an appointment for 10 sat. Got there on time. Nothing had been done. One of the managers told us he would put boot on tire. I told him I DID NO WANT A BOOT. He told us we would have to come back Tuesday. Asked if why I had to come back when they numerous sportages on the lot and why he could not make a swap? After a long wait swap made. Papers signed, deal made. Then we were she was going to have it detailed! I was so sick of the lies and the waiting i told , not to bother! This was 2:20!I am 73 years old and bought a lot of cars, but this was the MOST unprofessional experience I have ever had!!!!

Thank you for letting us know about your experience. Unfortunately, we do not swap wheels/ tires from one vehicle to another. While we understand your point of view this is our policy. We do hope you enjoy your new vehicle

This dealership will say anything and flat out lie just to make extra money off customers. I was tricked into purchasing the additional protection packages on my new vehicle because I relied on information given to me by not one but two separate finance managers at this dealership. Even when I questioned the information they gave, they reassured me that the information was accurate. Since they do this for a living, I foolishly assumed that they knew what they were talking about. Nope, it was just a tactic to make extra money for themselves and the dealership. Now because of dishonest employees of this dealership, I am out an extra $350 on top of the money I paid to catch a flight to buy a vehicle from this dealership. You would think that the dealership would care about their customers enough to honor the information that their employees erroneously gave me and assured me was correct. Nope, not only are they not willing to take the $350 loss but the ** *********************** doesnt even have enough respect for the customers to even respond to my email or return my phone calls. Apparently, the only thing that matters at this dealership is getting peoples money by any means necessary even flat out lying. Any business can make a sell but its the service after the sell that really shows the true character of the business. If you do decide to buy a vehicle from this dealership that prioritizes money over customer service, just make sure that you get EVERYTHING in writing.but they probably wont honor that either. A word of advice, if you are unlucky enough to get ********************************* or *********************** as your finance manager, ask for someone else.

Per our email yesterday, when you have different opinions of what occurred, you defer to the contract that you signed prior to your arrival at the dealership. The contract clearly states our cancelation policy which we are following. Any time you sign a contract it binds both parties to the agreement as I shared with you yesterday in my email. 

I have had nothing but problems since buying my car. Under my contract I am to receive maintenance after so many miles and/or a timeframe. First, trying to schedule maintenance over the phone is almost obsolete. They do not answer the phone and if or when they decide too, youre hung up on. My first oil change. The oil cap was left off and I drove all the way home just for the car to be smoking like a bbq grill. I looked under the hood. No cap, oil everywhere and when I call back to report it. I was treated very rudely and told I need to get the car towed back up there if I didnt want to drive it back up there to get it. After arguing back and forth they finally sends someone out with my cap and he poured some oil and attempted to leave. I demanded that he take my car and clean the oil and he went up the street and wiped it down with a paper towel and brought it back. No apology at all. I am due tire rotations, free wipers and air filters as well and this is not being done but is being notated as if it is. I took my car about 2 months ago for maintenance and my car has been leaking oil since. These ppl are the worst. I will not take my car back up there and will just go up the street to ******* I have remaining services left but if they are lying about the services I am getting, theres no need to continue taking it as they may s**** up something else. I have marked my tires just to see if they were being rotated and they were not and my windshield wipers were not being changed or they are just cheap and no good as they do not go across the window and has been squealing from day 1 of them saying theyve changed them. I now have a appointment scheduled at ****** and cant wait to see why is it that my car is leaking oil. Its always something with them. I was already lied to when I purchased the car but couldnt back out of the contract. I do not suggest anyone shop at ALM *** or get there vehicle serviced here.

Thank you for letting us know about your experience from Feb. We sell and service thousands of vehicles each month, while we are human and sometimes, we make mistakes. We do our best to correct the issue for the customer and our business.