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Find a Location

Greene Ford Company has 1 locations, listed below.

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    Business ProfileforGreene Ford Company

    New Car Dealers

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2365 Browns Bridge Rd, Gainesville, GA 30504
    BBB File Opened:
    4/16/2007
    Years in Business:
    43
    Business Started:
    1/1/1981
    Type of Entity:
    Corporation
    Business Management
    • Michael Greene
    • Mr. William Latty
    • Mr. William Ferguson
    • Mr. Travis Gurley
    Contact Information

    Principal

    • Mr. Travis Gurley

    Customer Contact

    • Mr. Travis Gurley

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/14/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I bought a car in 2017. I was sold the car under a 7 year warranty (No, I did not read the contract. Shame on me.) Two weeks after buying the car, I returned because my tires were bad. The parts manager told me I had a damaged control arm and I also needed an alignment. I am not a mechanic and believed him when he said the control arm would be ok. They told me I had one tire going to LA and the other going to NY. Since 2017 I have gone through five sets of tires (I am now needing a sixth set). I have been constantly told that my alignment is out and I need to get an alignment more often. It got to the point I had to get alignments every **** miles (regular service visits, i.e. oil changes). I have been through 5 different managers with the same result. The last time I went back I was accused of being a bad driver and told that they cannot afford to keep giving me tires ( I paid for the last set even though they said they would be free). Not once did anybody offer to check my car to find out why it does not hold an alignment. Now I have ****** miles on a set of ****** mile rated tires, with steel threads popping out of the front 2, while the back 2 are still nice tires. I was told once again that I must be a bad driver and that they cannot afford to give me tires while once again failing to offer to check my car for any faults. They denied the problem until my warranty ran out. I am not able to get full records as I was told repeatedly how some things are done off the books.

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jarrod B

    1 star

    03/19/2024

    Close to end of 36k warranty and notice a tear in the side of my leather seat. Called to schedule an appointment and was told this is wear and tear even though Im still within the warranty. I was then told to drop it off next week (which by then will put me over the warranty) for a couple of days and theyd try and look at it. Im sick of this dealership treating customers the way they do. This is my 5th **** truck, likely be my last. The best selling, longest lasting isnt living up to its name.

    Local BBB

    BBB Atlanta & NE Georgia

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