Customer ReviewsforEd Voyles Honda

On Wednesday, May 22, 2024, my vehicle would not start. AAA was able to assist me that afternoon, and I drove to Honda. *********** coordinator informed me that my vehicle would not be serviced until Thursday. I was very flustered after the day I had, and I made the mistake in leaving my prescription sunglasses in the center console. I take ownership for this mistake, but I am appalled by the lack of respect that transpired in the incident to follow. On Thursday, the service department called to inform me that my car needed a new battery and cabin air filter. I agreed to this service. I picked up my vehicle to find all windows rolled down and all items from center console thrown around. My sunglasses were gone. (The cabin air filter is not in the center console, so why was this even open?) *********** manage, ***************, was no where to be found. He did not give me a call as the coordinators said he would. He always seems to be "out of the office" or "at lunch" when I call. When I got him on the phone, he said he would review the cameras and call me back. There was not any damage or signs of forced entry. Therefore, I can only conclude an employee stole them, misplaced them, or left my vehicle unlocked overnight. I filed a police report, and the sunglasses were not returned. *************** still has not called me back to clarify what was on the cameras (or if he even looked). On June 12, 2024, I sent an email to the general manager, *************************, explaining the situation and requesting a response a week later. He has not responded. Overall, I take ownership for my irresponsibility, but I will not return to the service department due to their lack of respect and suspicious behavior. If the managers had responded or at least followed up with a formal apology for the incident and violation of privacy, I might not be writing this message. I hope you can learn from my mistake. P.S.-If you are from Honda reading this, please reply to my email or schedule a time to meet.

***,Not sure why you have not heard back from anyone, but *************** did explain a number of cars were broken into at the dealership. The cameras did see a person going through some of the cars. Both locked and unlocked. We try to safe guard all of our cars but much like a mall its hard to do. As much as we hate crime it does happen. I am glad you contacted the police. I am sorry your car was a part of the crime. I trust you let your insurance know what happened. Again, sorry for the lack of communication.

My 2008 Honda has no start issues. ******** told me it would be $165 to diagnose my car. The next day she call, said the mechanic couldnt figure out what what wrong and need additional hours to diagnose which would bring my total to $498 but that total would go towards repairs. I agreed to the extended diagnostic. After the extended diagnostic, ******** call me back and said the car need to be reprogrammed to read the key. Awesome. After reprogramming the car she called back and said that my car is ready and running but in doing that repair they discovered a faulty airbag system so my *** needs to be replaced. Once that is replaced that would fix all the malfunctions of my car. After replacing the *** system and reprogramming the key she called back and stated that now I faulty *** system and they didnt have the part in stock its on back order and they couldnt give a definite date on the part and repair. But my car would run and start, she stated that the initial crank of the car the system is going shut down but crank the up again and it will start and will run just fine, she said my car would do this every initial start up of the day but after that second crank it would run fine. That was not true at all!! I paid a total $1288.63 on Saturday 9/16/23 and the car cut off on the way home from work Monday 9/18/23. My car is doing the exact same thing I took it there for. It will not crank at all. I reached out to ******* and she said it nothing she can do until the *** is replaced. I asked to speak to a manager and she stated she was a manager. I got my car towed to a local mechanic, I had to pay tow fee and his diagnosis fees. I explained everything *************** Honda said about my Ecm. The local mechanic stated based on what Im explaining going on with my car its not the *** system and Honda rarely have a faulty Ecm. He recommended me to let him diagnose my car before replacing the *** and guess what it was not the *** nor anything they so called replaced.

All is our work is warranted for 12 months or ****** miles. please return the Honda to ** and will repair it.

Today is 11/09/2023, so you want me to bring my car in the same day you responded to my complaint?? Anywho I reached out to *************** Honda and spoke with ******** the same day my car was broke down on the side of the road. She stated that there is nothing else yall ( *************** Honda) could do! And that the *** need to be replaced I asked for this issue to be escalated to management and she stated she was management. After my conversation with ********, I had my car towed to local mechanic and my car was the repaired and it was not the ***. Ed Voyles Honda misdiagnosed my car took $1288 from me and refused to take ownership. Who would replace srs system ( air bag system ) to a car thats not working?

Worst!! Wish k could give a zero. They tried to take advantage of me on financing. I got the car for cheap and better with Carmax. I went for oil change and transmission flush. The swapped out my battery gave me a old one and broke the battery cover. Had the nerve to say they didnt. Two years later, I returned to do another oil change and transmission flush. They steal my engine cover and break my wheel bearings. Only to tell me to come fix them. I just wanted my Oil change and transmission flush. Why did they touch anything else? I took to pep boys for them to show me a hammered Wheel Hub, WHY? This should be illegal for a car dealership to Tamper with other areas of the car. Wont ever go there again, I promise to make sure EVERYONE a knows how bad this dealership and service center is. They keep switching part on people someone will eventually die.

Not sure what ********************* is concerned about. I show he was at our dealership March 25th, 2022. At that time we replaced his spark plugs on his 2018 Honda Accord with ****** miles on it. We are not in the business of swapping parts from cars. We sell new parts and would not take old parts unless we replaced with new parts.

The first problem I had at the location, I took my car in for a regular oil change and transmission flush. During that time. That swapped my battery out with a old battery and broke my red positive plastic cover. They apologized and said it was already broken & they didnt switch the battery. Then gave me a new plastic piece(Now they have no record of me being there). I should have took pictures of this, me being the person I am, didnt care, brought a new one. Moving on. I returned to this location a year later because my accelaration was weird. Turned out 1 spark plug was bad. I paid for them to replace. Then when I picked up my car the top engine piece was missing. I asked, they gave attitude to tell me it was not there, when it was. This disappoints me because it was never given back, basically told I was lying as well. They also told me my car wheel bearings were bad. Two weeks after the fix, My Car sounded bad, *** boys said the right bearing was bad. I had them put new ones on. They also showed me a hammered hub. ** VOLVES Honda Does bad "Service business. Finance business is bad as well, wont go into that. The point is, Part should not be swapped, things should damaged or stolen. Had they given me proper service, I would give great reviews like anyone else. This is a business that should be investigated. I wish I would have sued those clowns, I'm to busy making movie magic for the word to enjoy. I will take time to share my story with the world because it's not fair what has happen. Honda Corperate didnt help yet, but will be stepping in soon.

I agree with the complaints I have read on BBB.

Not sure what complaint **************** agrees to. **************** brought her 2014 Honda Accord in with ******* on it. She had work done and we warranty the work for 12 months or 12,0000. If she has a problem we are happy to address.

Update after buying a second vehicle. Unfortunately, while our sales person was excellent, finance told me my interest rate would increase without an extended warranty. I was also lied to about the price of the warranty. The entire experience was very uncomfortable, and not what I would expect when buying a $40,000 vehicle.

We have spoken with Mr. ***** and have addressed his concern. Mr. ***** stated he is satisfied. We value Mr. *****s business!

Ed ********************** did undo the warranty that we were pressured into purchasing. However, it is disappointing that your dealership continues to benefit financially from someone who misleads and defrauds your valued customers.