Customer ReviewsforSONS Automotive Group

**************** was HORRIBLE!!!!!! I brought my 2012 X3 in for a routine maintenance oil change and to check my radio/dashboard display due to a DELAY with the radio coming on at time of push start. My vehicle was there for 6 days!!!!! My scheduled appt was 12/19/2023 @ 8:30am. No offer of a loaner vehicle for the inconvenience!!!! When I finally picked it up on 12/27/2023 the check engine light was on, a hazard light showing, time wasn't showing and date shown was 12/20/2023. As a black female being told by two white males, I was told it was nothing they could do about this. I was also UTTERLY insulted to tell me that my check engine light was on at drop off. At this point you're insulting my intelligence and calling me a liar as well as BMW of South Atlanta not taking accountability of doing a SHABBY JOB!!!! I was also told my vehicle is 11yrs old and its old. I have only 109K miles and it's WELL taken care of. We also have other *** that are in EXCELLENT condition due our care!!!!! I feel if I was white I wouldn't have received this type of treatment!!!! I bring my vehicle to professionals because I EXPECT PROFESSIONALISM!!!!!!! I was treated as though I was beneath their feet!!!!! My husband and I will NEVER bring our ***s back to BMW of South Atlanta and will NOT recommend anyone else to do so!!!!!

I took my *** to BMW of South Atlanta because the engine light on my dashboard was on. I was specifically told that the reason the engine light was alerting was because several sensors in the vehicle required replacement. The cost for parts and labor came out to a final cost of over **** dollars. The service department kept my *** for nearly a week because I was told the parts needed to be ordered. After a week and being told my car was ready for pickup I found to my astonishment that the engine light was still on. I then took my vehicle to a different *** dealership where I was told that my vehicle simply required a battery to be replaced. I was charged for repairs I did not need and unnecessarily inconvenienced in the use of my car if i can not get this matter resolved amicably I will simply have to take this matter to court.

If I could give BMW of South Atlanta 0 stars I would, I took my 2015 x3 in for services that they called me and said I was due for which was supposed to be for an oil change and replacing some filters, however after an inspection they found that my transmission pan gasket had a leak which I approved because they said if I didn't it could damage my transmission. I picked my car up and immediately noticed something was wrong with the way my truck was driving it was skipping and there was a hard shift from reverse to drive( my car was not doing this prior to me bringing in). I called and told them what was happening they said bring it back in that was a Friday morning the whole day went by with no updates so I called and was told a technician would look at it on Monday because they were short staff. On Monday I called to get an update I was told the truck was ready and someone came in on Saturday to do a test drive and the truck just need to reset itself and to drive it for a 1000 miles if the problem is still going on bring it back. The same day I picked my truck up nothing had changed it was still skipping but I continued to drive it as recommended. Fast forward to a month later I took my truck back in to BMW of South Atlanta this time to rode along with the shop foreman were he immediately stated that it was not normal for the truck to skip, after another diagnostic test they said I need a new transmission which would cost 17,000 now it seems that the coolant fluid is mixing with the transmission fluid, BUT I DID NOT HAVE ANY OF THESE ISSUES PRIOR BMW OF SOUTH ATLANTA REPAIRS. This is not the first vehicle that I've purchased and have gotten serviced and this location but I can definitely say the service is horrible now.