Business ProfileforAcura & Volvo Cars Athens

Earlier this year the rear glass imploded in my Acura RDX. This is a known issue. When I dropped it off, the dealership employees originally looked at me like I was a fool for complaining about this and asking for them to cover it (despite publicly available information about the known issue). To their credit, they did take pictures and contact Acura. That's where the trouble starts: They did a TERRIBLE job servicing my vehicle. There is STILL glass rattling around in the rear door. They scratched my car in multiple places. They didn't replace the rear hatch light. They lost the round protective dust cap on the rear windshield.. and totally ignored my repeated requests to get the issue fixed. To top it off... despite the not-so-great experience early on, I agreed to let them perform a service on my vehicle (oil change, filter change, and transmission fluid exchange). After not actually booking my appointment - despite a call wherein we confirmed all details - they did take my car on the appointed day and time. Around 8 hours later they gave my car back to me and told me they couldn't complete the service because they didn't have the fluids needed. Then they charged me an asinine amount (over twice that of my usual dealer) for a basic oil change and tire rotation.