Customer ReviewsforClassic Collision, LLC

Im giving a 1 because zero is not an option. I was provided an estimate of $1700 and three days work. When I called two days later to follow up, I was told the estimate is now $4000 and fourteen days. When I asked why, they told me they couldnt say and I would have to speak with my insurance company. When I told them I wanted my car back so I could take it elsewhere, they told me I would have to pay a restocking fee in excess of $1000. I assume the reason they didnt call me to tell me the estimates (money and time) had changed is so they could order parts and lock me into the restocking fee. The actual charge ended up being $5000, not $1700 and not $4000. And, they didnt replace one of the main parts, saying it was an after market part and they didnt know how to obtain a new one. In my opinion, they are deceitful and cannot be trusted.

The buford highway location is horrible! *********************, the front desk receptionist is Racist! She committed a hate crime against me. I went into the location to inquire about a repair update on my vehicle after two weeks of this shop having my vehicle with no updates. While attempting to call for updates I received no answer. ?Upon arrival, **** verbally assaulted me as well as threatened physical harm. During the interaction, she went to her vehicle multiple times which led me to believe she was going to retrieve a weapon. I left the property leaving my vehicle behind. I contacted the corporate office to file a complaint requiring a call back from the regional manager. I have not received a call back. This event happened over a week ago. I went to pick up my vehicle and the repairs were horrific! Do not trust this company! They allow racist individuals to work for them. They also allow their employees to attack customers and to commit hate crimes toward customers. While going to pick up my car ********************* made sure to come out to show me why she was so comfortable doing this. She smiled, glared, made ticking noises, walked past me, in front of me, and back to her vehicle once again. My repairs were horrible as well. DO NOT USE THIS COMPANY! I am having to find another shop to properly repair my vehicle. I would like to file a formal complaint against *********************. I asked for a call back from the regional manager and got no response. This has led me to believe all upper management supports this kind of behavior from their employees.

I would rate zero stars if I could. I dropped my **************************************************** ********, ********, for simple repairs on the back bumper and lift gate. That Friday, I was informed to pick up my vehicle. When I arrived, they had no idea where it was!! Turns out, it was STOLEN off their lot. On one side of the street is the office and repair bays, and on the other side is the holding lot and detailing bays. Outdated surveillance videos show that someone was dropped off, walked onto the lot through an OPEN gate, accessed my keys from a box on the OUTSIDE of the detailing building, got in my car and drove off the lot. They had no idea my vehicle was stolen (stolen at 1:47pm, I went to pick up close to 4pm) for TWO HOURS! I still have yet to receive any contact from corporate despite being assured it was escalated to management. I've tried reaching through ***************** etc. Going on three weeks and no contact.