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Find a Location

Homeowner Management Services, Inc. has 1 locations, listed below.

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    Business ProfileforHomeowner Management Services, Inc.

    Association Management
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/29/2016

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    HMS offers a variety of plans, and allows the Board to select the level they desire. The association only pays for the services it needs. In addition, Boards can add or remove services in the future as volunteer availability changes. Respecting budget concerns in regards to management fees, and every other line item, is one of the benefits of using our company.

    Products & Services

    Homeowner Management Services, Inc. offers the following services:

    Association Management

    Business Details

    Location of This Business
    1260 Old Alpharetta Rd, Alpharetta, GA 30005
    BBB File Opened:
    1/2/2008
    Years in Business:
    30
    Business Started:
    8/1/1993
    Accredited Since:
    7/29/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • HMS
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    8:30 AM - 12:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mrs. Janice West, CFO
    • Ms. Tracy Henson, COO
    • Mrs. Sharon Clarke, Executive Administrator
    Contact Information

    Principal

    • Mrs. Janice West, CFO

    Customer Contact

    • Mrs. Sharon Clarke, Executive Administrator
    Additional Contact Information

    Fax Numbers

    • (770) 667-6315
      Primary Fax

    Email Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/23/2023

    Complaint Type:
    Order Issues
    Status:
    Resolved
    At the start of 2023, this company acquired the company previously over the homeowners association (***) for my neighborhood. With my previous company, the *** fee was paid every October. In October 2022, I paid my *** fees through September 2023. However, once HMS acquired my neighborhood's *** at the start of 2023, they sent a bill for dues valued at the full rate for 2023. At best, the company should only be billing me for 3 months (October, November, December) of 2023, since the rest has been paid previously and I'm not responsible for transfer of funds with companies or whatever else needed to happen behind the scenes. But, this company is impossible to reach. I called and asked to speak with the person whose name was listed in my initial bill. They were not available and did not call back. Since then, I've been receiving delinquent notices. I've called again only to be told that my contact is no longer with the company. And I've since left a message for the person I was told is my new contact to resolve this. Nobody has called me back in months and I can never speak with anyone, but I keep receiving bills.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mark D

    1 star

    01/24/2024

    I think that they are ripping people off as far as their water bill charges

    Homeowner Management Services, Inc. Response

    01/29/2024

    Customer Review #******

    ********************** is sorry you are upset, but we have tried to assist with your concerns. You received both a written response and a phone call explaining the situation.  The water meters in your community are read by a separate company specializing in sub metered complexes.  They are paid a flat fee and derive no benefit from the billed amount. We explained to you that there must be either a leaking pipe or water running on your side of the meter. In your community, owners are responsible for water lines on the owners side of the meter.   


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