We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Sylvane, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileSylvane, Inc.

            Air Purification Systems
            BBB accredited business

            Contact Information

            245 Hembree Park Dr STE 124

            Roswell, GA 30076-5702

            Visit Website
            (800) 934-9194

            Business hours

            By Appt. Only
            Business Hours
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            4.13/5

            Average of 32 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            16 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/29/2005

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Sylvane, Inc.offers indoor air quality products available.

            Products & Services

            Air Purification System Services, Air Pollution Control Services, Commercial Vacuum Cleaner Services, Dehumidifier Products

            Business Details

            Location of This Business
            245 Hembree Park Dr STE 124, Roswell, GA 30076-5702
            BBB File Opened:
            4/29/2005
            Years in Business:
            24
            Business Started:
            1/1/2000
            Business Started Locally:
            2/1/2005
            Business Incorporated:
            6/24/2005
            Accredited Since:
            4/29/2005
            Type of Entity:
            Corporation
            Number of Employees:
            24
            Hours of Operation

            Primary

            M:
            By Appt. Only
            T:
            By Appt. Only
            W:
            By Appt. Only
            Th:
            By Appt. Only
            F:
            By Appt. Only
            Sa:
            By Appt. Only
            Su:
            By Appt. Only
            Business Management
            • Margaret Hellerstedt, President
            Contact Information

            Principal

            • Margaret Hellerstedt, President

            Customer Contact

            • Margaret Hellerstedt, President
            Additional Contact Information

            Fax Numbers

            • (801) 469-6774
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            16 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/27/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I purchased an item on June 17th listed on site as in stock and ships in 2 to 5 buisness days. I called after the changed ship date to the 26th and she said it should ship on the 27th and she would call me back with tracking never got call. Called again today after no call and order status showed shipping after July 15th. Rep told me it wouldn't be shipped till end of July. I requested cancelation and was told he did and would send a confirmation email I didn't receive one. I would like a refund and confirmation that it has been done. The do not stock items therfore should not state its in stock. This is deceptive marketing. Note they changed the web site showing in stock after my call so they know what they are doing. Fraud in its truest form
            Read More
            Read 15 More Complaints

            Customer Reviews

            32 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Giovanni R

            05/22/2024

            I made a purchase for the Honeywell 20 Pint Dehumidifier with *****. Upon additional research I noticed they had the model incorrectly listed and the model sold to me was not the ***** connected model.I chatted with customer care and after spending over two hours explaining the situation and providing my detailed research thy agreed the company incorrectly listed the item. Rather than cancel my order and correct the mistake they did nothing. The item shipped and the company stopped responding. The issue is the item did not ship and is still pending pickup from the carrier for over two weeks! Clearly the reason the item hasnt shipped is because it doesnt exist due to the listing error. I disputed the purchase with ***************** and they tried to contact the seller but they too got ignored. Ultimately **************** refunded me a month later but still nothing from the seller! This seller has countless bad reviews showing this type of experience. I urge potential buyers not to buy from this seller!

            Sylvane, Inc. Response

            05/28/2024

            Dear Valued Customer,Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you've experienced.After investigating your order for the Honeywell 20 Pint Dehumidifier with *****, we discovered that the item was indeed lost in transit. Additionally, it appears there was an error in the listing, and the correct model was not available.We are issuing a full refund for your purchase. You should see the refund processed to your original payment method shortly.We apologize for the time and effort you've spent resolving this matter. Your feedback is valuable, and we are taking steps to prevent such issues in the future. If you have any further questions or need assistance, please do not hesitate to contact us directly.Thank you for your understanding and patience.Best regards,Sylvane Customer Support
            Read 31 More Customer Reviews

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.