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Find a Location

Fort Troff has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Fort Troff

      4426 Hugh Howell Road, Box 161 Tucker, GA 30084

    Business ProfileforFort Troff

    Adult Novelties

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4426 Hugh Howell Road, Box 161, Tucker, GA 30084
    BBB File Opened:
    2/10/2014
    Business Management
    • Complaint Handler
    Contact Information

    Principal

    • Complaint Handler

    Customer Contact

    • Complaint Handler

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/07/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    I had begun to process a sale for merchandise through Fort Troff over the weekend of 12/2/23. The website had advertised a sale with an unknown end date. Unfortunately I didn't process the sale immediately. I had reviewed the amounts discounted and totals at that time and was going to spend $600. When I returned to my mobile device on 12/5 at 2:25 AM, and reloaded the web page, the sale was still present on the merchandise. The percentage amounts off were still there. I processed the sale and to my surprise, even though the amounts were still advertised, they had "ended the sale" and charged me the full amount for each item. I received an order confirmation - EVERY ITEM STILL HAD THE PERCENT OFF ON THE DESCRIPTION. Hours later, I received a SHIPPING CONFIRMATION - EVERY ITEM STILL HAD THE PERCENT OFF ON THE DESCRIPTION. The amounts now have changed to the regular price, and the retailer has told me that I should've checked the final price, but I did over the weekend and I was in agreement with the sale price. When I saw the regular price on the confirmation's I simply thought it was the subtotal before the sale was calculated. Again, ALL OF THE MERCHANDISE still had the percentages off on them in the ***** DESCRIPTION, but they weren't taking the percentages off. Indeed even today when I clicked on the invoice number and linked to their website, the items still show the amount discounted that they should've taken, but took nothing off. They are actively advertising a sale, tricking the customer into selecting the items, and then NOT TAKING THE AMOUNT OFF. I have explained this to the customer service representative and they have refused to budge, even though they are sending me the confirmations with the amounts that should be discounted. I am in awe as to how illogical the company is being and can only describe as fraudulent. I have asked to refund the order and they have refused. They are unwilling to assist in any way.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David R

    1 star

    03/28/2024

    I placed an order and paid over $170 with the expectation of receiving a professional and secure packaging service. However, I was extremely disappointed to find that the tape used was loose and not properly secured.It appears that a previously used box was reused, which caused the army tape not to adhere correctly. This negligence not only compromised the security of my package but also exposed my business information, leading to an uncomfortable conversation with my family.I am deeply disappointed and angry about this situation.

    Local BBB

    BBB Atlanta & NE Georgia

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