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The Better Business Bureau (BBB) of the Mid-South is issuing a consumer alert about Valabasas, an online clothing retailer based in Collierville, TN. Valabasas currently holds an F rating—the lowest rating on BBB’s scale—due to a concerning pattern of complaints against the company filed by consumer, many of which remain unanswered.
Over the past three years, consumers from all over the country have filed 35 complaints against the company, with 26 of those submitted within the last 12 months. Many complaints center around delayed shipments, poor communication, and incomplete orders. Customers frequently report waiting extended periods without receiving updates—even after reaching out multiple times by phone, email, or social media. In several cases, items were missing from the order, and attempts to get assistance were ignored.
In one case, a customer returned a pair of jeans for a refund but instead received an unrelated item with no explanation or follow-up. Another reported being charged over $700 for orders they never placed and said it took weeks to get any response from the company. In several cases, customers were told to file police reports for missing packages, which they felt made the process more difficult and frustrating.
The BBB sent letters to Valabasas by email and registered mail outlining concerns and requesting a plan to address the issues. To date, the company has not made any visible effort to resolve the problems affecting its customers.
BBB urges consumers to research companies before purchasing, especially online. Check reviews, complaint histories, and BBB Business Profiles at bbb.org to make an informed decision.
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