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The Better Business Bureau® (BBB) advises consumers to be aware of complaints and reviews about OnePlus USA Corp, an online cell phone retailer claiming an Irving, TX address. Consumer complaints about the company increased in 2024, surpassing the total received over the last three years combined.
OnePlus USA Corp currently holds an "F" rating with the BBB, for failing to address 56 out of 175 complaints and for not resolving recurring customer issues. BBB received complaints from 39 U.S. states and two Canadian provinces, which led to BBB's investigation.
“Our hope is that this warning will help consumers avoid the negative experiences so many others have shared,” said Monica Horton, BBB of North Central Texas Spokesperson. “Before making any purchase online take the time to research a company’s reputation on BBB.org. It could save you time, money, and stress.”
What are consumers reporting?
A clear pattern of complaints has emerged about OnePlus USA Corp, including:
- Refund and exchange issues: Consumers describe long delays in processing refunds, misleading policies, or outright refusals to issue refunds for returned products.
- Repair and service frustrations: Many customers report weeks or months of waiting for repairs, unresolved technical issues, and poor communication about repair status.
- Delivery problems: Lost or misdelivered packages, inadequate delivery protections (like missing signatures), and incorrect shipping details have been common complaints.
- Customer service breakdowns: Frustration abounds over unresponsive, unhelpful support teams and the inability to escalate issues to management.
- Billing issues: From duplicate charges to incorrect bills, customers are left struggling to resolve disputes through the company’s support system.
BBB investigation and warning
BBB attempted contact with OnePlus USA Corp in October 2024 after noting discrepancies in its listed U.S. addresses. While the company claims operations in Irving, TX, its headquarters are based in China. The BBB requested clarification on its business structure and operational details, but so far, no response has been received and no action has been taken to resolve the underlying cause of complaints or verify its local presence.
BBB's advice to consumers
Do your homework before you buy. Check a retailer’s BBB rating and complaint history at BBB.org.
For more tips on avoiding online shopping fraud and making informed purchases read the latest BBB Online Shopping Fraud Study.
BBB North Central Texas contributed this warning. This article was edited in part with the assistance of ChatGPT 4.0.