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Frustrated african American millennial male buyer unpack unbox cardboard box delivery package disappointed with product quality, confused biracial man shop online open box get wrong order

Online shopping fraud

A BBB study finds pandemic and global supply chain crises, along with lax social commerce shopping platforms, opens the door for scammers in China to steal from desperate online shoppers.

Financial problems, unsuccessful online shopping. Shocked woman with laptop and credit card
2024 Study update

Read the update to the 2021 study here

 

Read the 2024 update here
An unhappy customer opened a cardboard package and was upset about the wrong delivery from the Internet
2022 Study update

Read the update to the 2021 study here.

Read the update here
Online Shopping Fraud Study Cover Theft on a massive scale online shopping fraud and the role of social media white letters over blue background with overlay of phone screen
Full online shopping fraud study

Read the full study done in 2021 here.

Read the study
infograph for 2024 update
Updated infograph

View the updated inforgraph here.

View the infographic
Online Shopping Fraud Infograph online shopping fraud study
Infographic

Take a look at an infographic for a quick synopsis of of the study.

View the infographic
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Prosecutions

Read articles about legal actions and prosecutions.

See details here
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In the news

See some media features.

View media coverage
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Study materials

Take a look at materials from the study.

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Online shopping fraud video PSA
Watch video here