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Better Business Bureau® (BBB®) advises consumers to be aware of complaints and reviews reported to multiple BBB offices about “Goals Aesthetics & Plastic Surgery” (Goals) locations using this business trade name. Consumer reports to BBB include claims that when surgical appointments were canceled, procedures were incomplete, or the appropriate medical clearances were not obtained, they encountered difficulties in receiving the requested refunds.
BBB has investigated this company based on the volume and nature of complaints filed by consumers about “Goals Aesthetics & Plastic Surgery” locations in New York and Atlanta.
On February 23, 2024, BBB of Atlanta and NE Georgia contacted “Goals Aesthetics & Plastic Surgery" located in Atlanta, Georgia to request their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in eliminating the pattern of complaints. Goals Aesthetics & Plastic Surgery failed to respond.
On May 7, 2024, BBB serving Metropolitan New York contacted “Goals Aesthetics & Plastic Surgery” located in New York, NY and asked the business to substantiate advertising claims on its website, including: "Winner Body Contouring Clinic of the Year 2023"
"Achieving over 30,000 successful transformations..."
"Access to over 10 state-of-the-art facilities nationwide..."
"...elite board-certified surgeons"
As of June 12, 2024, the business declined to substantiate the claims.
“Goals Aesthetics and Plastic Surgery” locations in New York and Atlanta are F-rated as of this date. The F letter grade ratings in New York and Atlanta BBB Business Profiles for “Goals” are because of unanswered complaints and a failure to respond to BBB requests to address questions concerning business practices for these locations. “Goals” operations in other locations with BBB Business Profiles have BBB ratings such as F, C+ or No Rating, as of this date.
BBB offers the following tips to consider while searching for a medical service provider:
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Do your research. Before scheduling an appointment, ask friends or family for recommendations. When you receive a recommendation, search on BBB.org to view the Business Profile and read consumer experiences. Next, do a general online search for the business and read as many reviews as you can find, paying close attention to consumer complaints. If you notice any red flags, look elsewhere to get your treatment.
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Get to know the supervising physician. The laws regulating med spas and clinics vary greatly from state to state, which can affect how the facilities are managed. BBB advises finding a provider under the supervision of a genuine, board-certified plastic surgeon who is authorized to practice in your state.
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Be wary of providers that offer appealing treatments at unusually low prices. Look for a reputable company that specializes in the treatment you want. Before scheduling an appointment, ask how much experience the company has in a specific treatment, what kind of training and certification they require of staff, and whether they have before/after images you can view to examine the results.
- Ask to see a doctor. Many treatments done at clinics or med spas are technically medical treatments and therefore require an in-person exam with a doctor, nurse practitioner, or physician assistant prior to initial treatment
- Find out who administers treatments. Non-medical treatments, such as a facial, can be done by trained aestheticians. Medical treatments should be administered by a doctor or mid-level practitioner, such as a registered nurse.
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Understand how the clinic or med spa handles medical emergencies. Ask how the staff handles complications. If a doctor is not on-site during your treatment, for example, inquire how they plan to manage any adverse reactions you may have to treatments. If the answer is vague or you don’t feel safe with the procedures, you may want to consider other options.
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Read the paperwork carefully. Before undergoing treatment, read the paperwork carefully before you sign it. Make sure you understand who accepts liability for any risks associated with the treatment.
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Stay alert! Watch out for med spas or clinics that promise results that sound too good to be true or employ high-pressure sales tactics. These are two big red flags that you should not ignore.
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