(October 2, 2019) – New York, NY – Following an investigation of numerous complaints, BBB Serving Metropolitan New York is issuing a consumer alert about a pattern of alleged scams from online seller Bynsave, claiming to operate out of Franklin Square, NY.
Between December 2018 and September 2019, BBB Metro New York received 31 complaints, 16 one-star reviews, and 8 BBB Scam Tracker reports about Bynsave. No reviews have more than one star, and several say “I’d give it 0 if I could!”
“Buyers report that they pay for simple, useful objects—knee braces, ice scrapers, rolls of tape—then lose their money and get nothing,” explains Claire Rosenzweig, President and CEO of BBB Serving Metropolitan New York. “According to these consumer reports, Bynsave is not delivering what they promise.”
Consumers consistently alleged that the site accepted payment up front for orders that never arrived, and that they were unable to contact the company by phone or email with requests for shipping updates or refunds. One consumer even reported cancelling an order payment within an hour and still being charged.
As of October 2, the company website was still live at bynsaveshop.com and bynsavestore.com. Dozens of pending complaints from 23 U.S. states are still open against the company, indicating that the alleged scheme is still active.
The BBB Metro New York displays an “F” rating for Bynsave. Reasons for the rating include concerns with the company’s operations and its failure to address complaints submitted against it.
To help avoid negative online shopping experiences, BBB Metro New York recommends:
- Search online for consumer feedback about their experiences with the seller, and order only from companies with consistently satisfactory customer ratings and reports.
- Check with BBB.org and read any reviews and complaints posted there about a company.
- Visit BBB’s Scam Tracker to see if other consumers have made a scam report about the business: you can search reports by keyword and location.
Read additional BBB tips about avoiding business invoice scams here.