Business ProfileforMassage Envy Rogers

I signed up for a 1 year recurring membership in March 2022 which equates to 1 massage per month. At the time of purchase massages could be booked online. Massages could be used at the Rogers, AR, and Fayetteville, AR, locations, as well as, any location nationwide. Rogers and Fayetteville are 30 and 45 minutes from my home which is a reasonable distance to drive. The next closest locations is 3 hours away. Now, due to a shortage of massage therapists, Fayetteville only offers facials bookable online and the app looks like you can book online massage appts in Rogers, however, they are always all booked. When calling to find out when the next list of appts will be released on the app, the associate says you will almost never find them online and to call their office every 10 days to ask to have your name bumped to the top of the list for the next available appt because apparently the waitlist is whoever called the most recent. Since purchase I've only succesfully redeemed 6 massages. Essentially they have sold a service that is next to impossible to redeem. Because the services are limited, I do not want to pause my membership (which would be a recurring $60 instead of $75 charge) and I want the opportunity to use all the accrued credits or at minimum half of those credits.