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Find a Location

RKL Heating & Cooling, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforRKL Heating & Cooling, Inc.

    Heating and Air Conditioning
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    This business was previously owned by Joe Cooper and called Joe Cooper Heating and Air.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 7/9/2008

    Years in Business: 52

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    RKL Heating & Cooling, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      3877 Scott Salem Rd, Benton, AR 72019-7539
      BBB File Opened:
      1/19/1996
      Years in Business:
      52
      Business Started:
      1/1/1972
      Date of New Ownership:
      12/1/2007
      Business Incorporated:
      2/5/2008
      Accredited Since:
      7/9/2008
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Mr. Robert Langford, Owner
      • Mrs. Karla Langford, Owner
      Contact Information

      Principal

      • Mr. Robert Langford, Owner

      Customer Contact

      • Mr. Robert Langford, Owner
      • Mrs. Karla Langford, Owner
      Additional Contact Information

      Fax Numbers

      • (501) 315-7306
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      0 Customer Complaints

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      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Candace F

      1 star

      07/14/2022

      I called this company because the AC wasn’t cooling my home. When I called I asked when was the earliest someone called come out for an estimate and the rep said the same day. The techs showed up and I told them what was happening. He asked me to show him the thermostat. After I showed him the thermostat he said “okay” and went outside. I’m thinking they’re out there trying to figure out what’s wrong with the HVAC. They come back inside and say they’re finished. Are you kidding me? They didn’t even provide the estimate and never said what was wrong with the unit to begin with. That’s the purpose of an estimate, to give me the opportunity to determine if I want to proceed with using this company or another company with a better estimate. I had to call to ask what was even wrong with the unit, what work they did, and I asked for an invoice to be emailed. I called the office and the manager said “well isn’t that why you called us? Because your home wasn’t cooling?” Yes, Einstein. However, you are supposed to tell me what’s wrong with the system and how much it will cost before doing the work. He literally just shot Freon in the system and claims he cleaned it out and charged $418. That’s like if I took my car to an auto shop and told them it’s malfunctioning and the shop performs a $10,000 job on the car without my permission, without telling me what was wrong to begin with, and without allowing me the opportunity to get other quotes or choose another company. The only thing the manager offered was “he should have communicated better, I’m sorry that happened”. These people are obviously scammers, they’re desperate for money, and they have awful customer service. Go with a more reputable company and steer clear of this sorry excuse for a company.

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      BBB Serving Arkansas

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