Business ProfileforBert Black Service Companies

First, I had a plumbing job which consisted of replacing two toilets, repairing a flange and unclogging a sink. I was charged $5,000, and I have since requested that the company do an audit of the charges since they seem extreme. I've had no respose to my request. Second, I had a whole house generator installed by this company and the process was a fiasco from the beginning. The biggest problem was the plumber didn't know anything about installing a generator. The electrician had told me the generator could go anywhere but the plumber later said it couln't. Then I found out later it could have gone anywhere, but now it's on the side of my house and is unsightly. The workers showed up the first day without the generator because it had been delayed in shipping. They came back i a few days with the unit, but then put it in the middle of my yard and not up next to the house. I had them move it, so that created another day of work for them, which created aother day I had to be home to oversee. Company tried to reschedule remaining plumbing work because of rain. I could not find any info on their website on how to contact their COO so I had to join an online search program to find an email address. I've emailed the COO three times and haven't receive a response. Plumber installed a different flex line than what came with the unit. Plumber tried to convince propane people to drop the tank and let him hook it all up (which they cannot legally do). I found out this company's contracor license expired last May, so they have been operating almost a year without a license. I was charged the full contract amount for the generator, despite all of the problems i had (and there were many more problems than what I am including here). This company is overpriced and underqualified. Consumer beware!

I've responded to Ms Freer directly, so it won't matter how I respond here, but I will anyway. We take full responsibility for the how the project went. We do hundreds of these each year and the vast majority are a 5* experience. We had some internal communication issues that weren't malicious and our staff thought they were better serving the customer, but didn't see the bigger picture of the project. The manufacturer had a delay in shipping that also contributed to an already poor project. Her complaints about communication with our leadership team were unwarranted. Her having to find an email online is simply because she didn't ask anyone in our customer care or field staff team. We finally got the project finished, way over time and budget. However, we stayed on it until it was complete.