Business ProfileforTexas Blue Lake Pools

On or about June 12, 2022 I took my Sandpro 75D pool pump and filter to Texas Blue Lake Pools for service. I instructed Bryan to "make sure it is good to go for the season", and he said that he would. On June 14 I picked up the pump and filter unit and was charged $196.99. My wife was having guests over the weekend of June 24th through June 26th. She indicated that having the pool operational was very important. Due to the high number of tasks needed to be performed by me for the weekend, I requested 2 technicians on June 24th install the newly serviced pump and filter. The 2 technicians installed the pump and filter and immediately announced that "it's broken, and it's kicking sand back into the pool". I verified this visually. Additionally I noted that the pump only ran for about 5 seconds and shut down repeatedly. The 2 technicians tried to vacuum the pool with a faulty pump and filter, racking up about another 1.5 hours of exorbitant labor charges. The pool was non-functional for the weekend and remains so still. My wife was furious. I was charged an additional $500.00 for the labor. I met twice with Candia and Bryan at Texas Blue Lake Pools. Initially Candia offered to "refund the service charge, or apply it to the labor charge". Further discussion on July 20th, the refund of the service charge had morphed into only applying the service charge toward the purchase of a new pump and filter. The pump and filter were non-functional, despite being serviced by Bryan. The pool was not operational during an important weekend, and remains non-functional. Their refusal to take responsibility for their failures, or to negotiate reasonably due to their failures is at best a poor business model, at worst fraud.