Business ProfileforDouble S Auctions

The business Double S Auction House, Donda is the person who owns the place and who I have been speaking with. My problem with the auction house started on Monday the 12th. The auction ended and everything had to be picked up on this day. I sent my daughter and nephew to pick up the items that I won through my bids in the auction. When she arrived at the appointed time (5:30), our stuff was not pulled and ready to go. That's okay no problem. There was a man who worked for Double S who was helping them load everything up and at some point he said to my nephew "Okay, that's everything" and so they thought they were done and came home. They carries inside the house some small things amd a large shelving cabinet I wanted to set up right away. The rest went to the garage. I worked on installing the cabinet into the room and all the rearranging it took 2 hours. After that I went around to find all y goodies I got from the auction. And I could not find several items. I talked to my kid and she dis mot see any of the items at the auction. I was so upset but by then it was 9pm and so all I could do was email Donda about the situation. I asked her to call me. Whe never called the next day. I finally called her at approximately 1130 am. She said my daughter has a list to check all the items. And so it's our fault that we didn't get everything. But my daughter was not given any type of invoice or any paper of any kind so when the guy told them that's everything they left. She won't refund...which I don't want the 28 dollar refund. I want my circular saw. I want my router. I want my chest of drawers. And the other. She was rude and uncaring. She said the items were picked up and donated that night of the 12th and were gone. She didn't offer to call the person or charity to say there was a mix up or anything to try and fix this. All I got is blame and lies.