Learn about accreditation, complaints and reviews, and how they influence your customers and potential customers.
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You and your accreditation
When your business is accredited by the BBB, it means BBB has determined that it meets accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB accredited businesses pay a fee for accreditation review and monitoring for continued compliance and for support of BBB services to the public.
Your complaints and reviews
Your customers' opinions shape your business's reputation and success. Explore our in-depth resources to learn how to respond to customer reviews and complaints, build trust through positive interactions, and leverage feedback to strengthen your online presence and drive revenue growth.
