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Find a Location

Alaska Communications has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAlaska Communications

    Internet Providers

    At-a-glance

    Customer Reviews

    1.41/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    48 complaints closed in last 3 years

    12 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Alaska Communications offers broadband and managed IT services.

    Products & Services

    Residential Home Internet, Residential Home Internet Bundle, Residential FiWi Internet, Residential Home Voice, Residential AKVoice, InternetNow, Residential Lifeline, Business Internet, Business Internet Plus, Dedicated Internet Access, Enhanced Ethernet Service, MPLS, Managed Wi-Fi

    Business Details

    Location of This Business
    600 Telephone Ave, Anchorage, AK 99503-6010
    BBB File Opened:
    1/1/1999
    Years in Business:
    25
    Business Started:
    8/31/1998
    Business Started Locally:
    8/31/1998
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Contact Information

    Customer Contact

    • Ms. Lisa Phillips, Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    48 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/12/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I am a small business owner, and as a small business owner I signed up with what was available in my area as far as **************** and telephone to support my business. I signed up with a CS with her promise of a set amount 127 per month to provide me a phone service and **************** for my business. Over the three years I have complained numerous times about inadequate service I was receiving from the Internet, the service is so slow. I had to take it off in my computer and use GCI hotspot, which provided me much faster service from my cell phone. He says never resolve the problem when I tried to get out of the service I thought I resign for two year they told me it was a three-year contract , and if I wanted to leave the contract, it would cost me a large sum of which I cannot afford at the time. Even though I complained that they were not provided me a service they told me what I would receive. I still had to continue the service even when I came to the end of the three years I tried to stop at the beginning of month. They told me I could not stop at the beginning of the month, and I also had to continue on an additional month so I had to pay two additional months after the end of the contract. I believe ACS should provide all small businesses out here at least *************, 50% reduction over the past year of what they paid for insufficient service.

    Customer Reviews

    17 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Grace P

    1 star

    02/24/2024

    Like many of the reviews below the worst customer (lack) of support, ever. Numerous numbers that lead to the same ineffective on-line service that you do not get a resolution from. I've been without internet and a phone line now for 6 days. The customer support number was the cancel service line and there I got a human but still no support or resolution. What a joke for a company!!! Extremely, frustrated and disappointed by what once was a good, solid company before being sold and going down the tube. Will be changing companies once I get this situation resolved hopefully next week. I know people that know the President and maybe he can do something to resolve this matter. They definitely do not care on resolving problems for their customers.Don't waste your time with this company, it's lost its Alaskan way of getting things done and why it's still around is a puzzling question for me. **************

    Local BBB

    BBB Great West + Pacific

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