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Find a Location

Arctic Home Living has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Arctic Home Living

      1698 Airport Way Ste 1 Fairbanks, AK 99701-4004

      BBB Accredited Business
    • Arctic Home Living

      461 W Parks Hwy Unit C8 Wasilla, AK 99654-6921

      BBB Accredited Business
    • Arctic Home Living

      145 W Dimond Blvd Anchorage, AK 99515-1902

      BBB Accredited Business

    Business ProfileforArctic Home Living

    Hot Tub Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/2/2007

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Arctic Home Living offers the sale of hot tubs, spas, and parts.

    Products & Services

    Hot Tub Dealers

    Business Details

    This is a multi-location business.

    Find a Location

    Arctic Home Living has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Arctic Home Living

        1698 Airport Way Ste 1 Fairbanks, AK 99701-4004

        BBB Accredited Business
      • Arctic Home Living

        461 W Parks Hwy Unit C8 Wasilla, AK 99654-6921

        BBB Accredited Business
      • Arctic Home Living

        145 W Dimond Blvd Anchorage, AK 99515-1902

        BBB Accredited Business
      Location of This Business
      1698 Airport Way Ste 1, Fairbanks, AK 99701-4004
      BBB File Opened:
      5/17/2005
      Years in Business:
      23
      Business Started:
      12/12/2000
      Business Incorporated:
      12/12/2000
      Accredited Since:
      8/2/2007
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      55
      Alternate Business Name
      • EcoWater Systems & Arctic Spas
      • Richards Distribution Inc
      Hours of Operation

      Primary

      M:
      10:00 AM - 6:00 PM
      T:
      10:00 AM - 6:00 PM
      W:
      10:00 AM - 6:00 PM
      Th:
      10:00 AM - 6:00 PM
      F:
      10:00 AM - 6:00 PM
      Sa:
      10:00 AM - 5:00 PM
      Su:
      Closed
      Business Management
      • Mr. Robert Richards, President
      • Mrs. Karlene Richards, Secretary
      • Mr. Jeremy Lane, Vice President
      Contact Information

      Principal

      • Mr. Robert Richards, President

      Customer Contact

      • Mr. Robert Richards, President
      Additional Contact Information

      Fax Numbers

      • (907) 451-8716
        Primary Fax

      Phone Numbers

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/17/2024

      Complaint Type:
      Order Issues
      Status:
      Answered
      I engaged Richards **************** and my financial institution in a Loan agreement and promissory note, which included a Contractors Agreement with specific conditions. These included proving inventory, permits, and providing a detailed project breakdown. Upon funds disbursement, Richards **************** was authorized to start installation. If conditions were met, we owed the financial institution as per the contract.However, four months later, the contractor claimed non-payment, shifting blame. Investigation revealed Richards **************** breached the agreement by starting without proper documentation, nullifying the bank contract. They now threaten a lien, hindering financial assistance. Lack of a project cost breakdown and unauthorized loan extension attempts complicate matters.With the breach of contract, the project became unauthorized as soon as they began the work. Moreover, the contractor illegally attempted to reapply for a loan extension seven days after the installation, a move denied by the bank due to the contractor breaking the agreement. Furthermore, five months post-installation, the contractor tried to reapply resulting in another rejection from the bank, again without my knowledge or consent. In a December meeting, the contractor blamed me for a possible credit drop, no proof, stating sometimes people ruin their credit. Contrary to claims, my credit improved since the initial loan. Despite efforts, the contractor pressured a new contract, dismissing legal counsel's importance.During the meeting, the contractor falsely claimed authorization for a loan extension without consulting us. Bank clarification revealed no such authorization, emphasizing, due to unauthorized work, extension was no longer viable.In conclusion, Richards ****************'s actions led to a challenging situation, facing a property lien. Our entry into the agreement expected transparency, but the contractor's unauthorized actions created an unwarranted predicament.
      Read More

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB Great West + Pacific

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