Customer ReviewsforProvidence Health & Services

I had a one-night Oximetry meter test done in July 2024. Some months prior I had a sleep study completed. The cost of the home sleep study was $400 (through the clinic not a Providence facility). The Oximetry Meter was ordered through Providence St. ******* Pulmonary. I received the bill from Providence about 1 month ago. The charge was $1700 (my out of pocket $1400). How is it possible that they can ***** so much for these charges. I have called Providence Billing (some kind people who couldnt help and one extremely rude gal that told me I clearly didnt understand what I had done and should talk to my ************ is that what she calls compassion towards a patient experiencing issues). For other medical concerns I need MRIs every 18 months or so. Years ago, I did research and found numerous facilities that could perform the same MRI for $1500 vs Providence charging between $5000-$6000. Moral of the story, why the heck would I ever choose to have diagnostics, or anything done at Providence if there are other facilities that can do it for 20-30% of the cost. Whether I am paying my insurance is paying, I choose to be a good consumer and understand the cost. I am at a loss as to how this can be, and Providence has no outlet to get the resolved in a reasonable manner. So disappointed in a company that is marketed to be a non-profit. Clearly this is a for-profit organization that gets great tax breaks (but doesnt give patients a reasonable break).

A Providence Health and Services representative spoke with our patient by phone on 9/6/2024.  Our representative was able to provide some information that we believe help ease the way for our patient in future visits.

I was pleasantly surprised that a representative from the Providence *************** reached out a few days after my review. She was very polite. And explained why Providence charges are so high (though not at all to my satisfaction). I have worked in Finance and Accounting so I have more than an average understanding of how this works. And from my perspective, charging then end user such exorbitant fees is not the only way to manage your overhead. The end result was that the charges in their eyes were correct, but they would offer a 'good will' credit of $300 (on a $1700 charge). It was more than nothing to be sure, but much less than I would have hoped. I will definitely be letting the clinic that ordered the test from Providence know that in order to protect the interest of future patients, please consider not sending them to a Prov facility when other options are available. I have spoken to one representative already from the Clinic and they were quite shocked that it could possibly be that much. Their comment was for such a small portion of the test that they previously performed, she would have expected significantly less than the $400 that their clinic billed. Sadly, not true.

On November 15, 2023, I was offered an online interview for an Audiologist position at Providence in Newberg, OR, based on an application and resume submitted 11/14/23. I accepted the offer for interview and scheduled the interview for 11/17/23 at 12 PM. On 11/17/23, I logged in to the interview online and waited for about 20 mins in the Teams online meeting room for my interview to begin. When no one started the meeting I reached out to the recruiter via email to find out if everything was ok. He responded that he would contact the hiring mangager and get back to me shortly. I continued to wait in the online meeting room hoping the interview would begin shortly and there might be a technical error. About 40 mins after the interview was supposed to begin I received an email stating that my interview was cancelled. It did not have any explanation as to why it was cancelled which I found odd. A later follow up email was sent by the recruiter that read, She (hiring manager) declined the interview. Your experience is not a good fit for the clinic. I found it odd that my experiences and resume were sufficient to justify scheduling the interview, but now without conducting the interview, reviewing my experiences, or even discussing them with me, she says, I am not a good fit. I can only assume the hiring manager seen my name, or age on my resume, and then decided to use a generic claim that I am not a good fit for her clinic.