Business ProfileforAmerican Security & AV Systems, Inc.

American Security installed a security system and A/V connections in our home when it was built in 2019. We signed a contract 7/12/2019 for American Security to monitor the security system. We called about a year ago to discuss cancellation and was told we could not cancel at that time. We called today and were told we missed our 30-day cancellation window, and our contract has a 2-year automatic renewal. We were not notified of the expiration of our initial 3 years or of the upcoming or implemented renewal. When we asked, ****** responded that they couldn't possibly do that as they would have to hire someone - or a team of people - to track all the contract renewal dates and correspond with customers. The only option to cancel at this point is to pay the full amount remaining of the 2-year contract that expires 7/12/2024.This is a highly unethical way to do business - to rely on holding customers hostage for income rather than the quality of the service provided. Not notifying customers of an upcoming automatic renewal then having no option for cancellation other than full payment is unreasonable and unethical.We did submit a request to cancel our contract effective 7/12/2024 as ****** indicated we could do that despite us being previously told we could not cancel early. However, we would like to discontinue the monitoring and cancel the contract effective the end of the month at no additional cost.