Business ProfileforMr Appliance of North Central Ohio

Made an online appt to have a Samsung Refrigerator checked out as it was not freezing the food in freezer. Received an email confirmation with date, service and fee listed. ( Fee was listed as a straight $99.00 Diagnostic fee, not variable, not beginning at that cost). Received a call to move appt up a day, and details were given, fee mentioned was $135, but thought that couldn't be correct ( figured the appt person just didn't know). When service rep (James) came and charged $135, I asked why it was hiked up from written confirmation. He did not know. I called office and Melanie said "Oh we charge more for Samsung". Why was that not noted on confirmation (where Samsung was listed) or on website that the diagnostic fee is "variable or starts at, or changed with brands"?? I sent her a copy of the confirmation - she said she did not know what kind of confirmation we get from online scheduling, and offered to "get back to me". After a couple days,( no reply back to me) I called again and she said that she got my email, they were very busy, but the fee is still $135 for Samsung, and will not be issuing a refund of the $36 overage. I find this to be sneaky, underhanded and fraudulent. I am only asking for the $36 refund, and not the full fee for a 10 minute diagnostic appointment. The refrigerator is located in my 2nd home (rented out) across the street. I paid the full amount as I did not want the service rep to get "in trouble", as he stated that would happen if I didn't pay in full ( I was going to only pay $99.00)