Business ProfileforWayne Homes

My husband and I signed with Wayne home in 2022 a broke ground in December. Little did I know it was one of the worst decisions Ive ever made. To start our project manager was trained on the job and never had any experience or knowledge on how to coordinate a home build. We had specifically requested a masonary company not be schedule for our build. When it came time for our basement we were told that company was scheduled and we would have to wait months possibly to get another contractor. Thankfully we didnt have to wait that long and another crew was scheduled. I thought that problem was handled until our foundation started cracking from top to bottom and our basement wall on the east side started bowing in. Our project manager wasnt even sure if the tile was put in correctly. So later into our build the wall was getting worse and our basement walls started showing water. They finally got us a new project manger because it was one disaster after another and the man that was suppose to be overseeing the first project manager had never even stepped foot on our build site until they decide to dig up around the basement and check out the tile and see what the issue was. Shocking the tile all the way around the house was full of mud and the corner core of the basement was not poured litetrally another way for them to cut corners and try to save a buck. They then decided it was time to **** up the house and tear out the corner of the basement and replace 100 block. Did I mention they also forgot to cap off one of the pipes to the basement and it filled with about two inches of mud an water in the one side of the basement. When they cleaned that mess up it clogged the sump pump and it back flowed back into the basement causing a river to flow through. This was all taking place three weeks before we were told our home would be done. I have pictures and video to prove all of this. Of course at this rate we didnt move in until Sep when it was suppose to be July. Cont.

Thank you for the opportunity to respond to our homeowner’s concerns. We regret that our homeowner feels that their concerns have not been addressed.  After reviewing the company records and correspondence it appears we have resolved any and all issues that may have occurred during construction and we are currently partnering with the homeowner to work around their schedule for their open  warranty items.  

In an effort to ensure all items have been addressed, our local warranty manager will be reaching out to the homeowner to ensure there are not any unresolved issues. 

We understand building a home can be stressful and at times daunting, which is why we pride ourselves in our excellent customer service ratings both during and after construction is complete. 

Wayne Homes proud of its 50 years of experience in providing exemplary service and addressing issues and concerns when they arise.