Customer ReviewsforApollo Heating & Cooling

I am a senior & purchased an Ac unit from you in good Faith 3years ago this July. I have had your tech diagnosis issue and spoke with ****** regarding resolve. My AC unit cost was close to 4,000 and by time done with finanace cost 5,000.00. It was deemed needing a new evaporated coil that is supposed to last 10-20 years! This cost was quoted at 3,000 to replace including labor. That's almost as much as I paid for the unit and I protest!! This is ridiculous to happen & the cost for 3year old unit!! I have consulted a lawyer and my rights.. I was not informed that as well I was purchasing a low end carrier and parts that doesn’t hold up to reasonable time as such!! You are trying to pull a big one over on a senior, on fixed income. I about died from heat stroke before this cool spell with no air.. I had a heart attack and stroke this passed Feb. I definitely won't continue to be takin and will fight for my rights on this! I would like a whole better unit replacement..Or a 5 year guarantee on whole unit plus labor with new part. I don't trust your company now to fix anything without being covered! Please respond in timely manner to grant my wishes for resolve before my intentions to seek legal action moving forward.!!!

Thank you for you business. We feel bad that you are having issues with the system that you purchased, and never want any of our customers to have issues such as you are having. According to our records we gave you options for three different units varying in cost and benefits. We always let our customers choose what is best for them in any situation let alone a replacement of equipment. We clearly explain to everyone what their options are, and then back that up with a full sales agreement that spells out everything clearly, go over it line by line with our customers, and them have them sign. The warranty you have on the system you purchased is from the manufacturer and not us, as is standard in this industry. You always have the option to pick units that have better warranties, just as we presented to you. Our hands are tied as it costs us to do the work. We did speak to you several times about this, we have only quoted you to add refrigerant and do a leak search, as nothing can be "quoted" to fix the unit until we find out exactly where the leak is, so we are not sure about the $3000 that you are referring to. On the budget friendly upfront cost unit you chose to purchase, it doesn't cover this work that needs to be done before we can determine what part is actually leaking. to add to all of that, you have told us that you have been having some other person looking at and working on your system before you called us recently. There is never any way that we can warranty something that was not done by us. Our service manager had offered you for FREE to do a leak search as we were trying to be nice people and help you out in your situation, as we are always empathetic to what our customers needs are. This would let you and Apollo know what was actually wrong and then go from there on what could be done. Sorry we are unable to provide free work to you more than what we already have (over $500 worth of work mind you), but we don't make decisions for people on what to buy. There are far too many options and opinions out there for us to assume what will work for our customers needs and wants. All we do is offer what we can do. If you chose not to use us anymore, we will be sorry to see you leave and we always want to keep every customer for years to come, but that is your choice. Your factory warranty will remain no matter what licensed company you have work on your equipment.

In reply to Apollo Heating Cooling Your expertise lies are being unmasked in dissatisfaction of many people feeling they've been taken followed up by your lies in coverup reviews of many!!! I was NOT told I was paying **** plus interest on a low end AC and of parts that don't hold up!! why would I buy a sh*tty AC Unit & at that cost open for break down shortly there after.?!! Are You serious???

They came out to my house after having to reschedule. Once they finally made it out, to check out the ac unit that wasnt blowing cold air, they said the whole Hvac system was bad. Stating that there was a crack in the heat exchanger and a bunch of other problems. They called me while I was at work and listed all the things that were wrong. I specifically asked the technician what needed to be done to fix it that day. He told me he needed to change a wire leading to the condenser in the ac unit. Come to find out he only need to change the wire to be able to further diagnose the system. Which cost $400. After he replaced that no more phone calls until I called because he didnt put the unit back together properly and the wires were hitting the fan blades. The problem was deeper. It was going to cost another $1400 for more tests on the unit. So their $98 fee to diagnose is BS. They scammed us out of the $400 but sent out someone to try and sell us a new unit that would be between $13k and $24k. For a 2 ton system. What a crock of **** They say $98 to diagnose but then want to charge $1800 to actually diagnose. Their tests and repairs wouldve been more than a whole new ac unit by the time they were done. But had no problem saying that replacing the wire would get the system running even though its unsafe to use. DO NOT USE THIS COMPANY. Unless you like throwing money out the window.

Completely untrue pretty much top to bottom. You verified a completely different story on a recorded call already to us last week. Hard for us to defend a story that didn't happen. We never even talked to you about replacing the unit, other than you should look into it based on the overall number of issues.

We used this service to maintain our furnace. At just 12 years old, they recommended a new furnace or a $1900 repair. We had it repaired. At 15 years old, they turned down the gas to " save the furnace life". At 16 years, they said our CO2 levels were too high and furnace had to be replaced. This time we got a second opinion. CO2 levels were too high because gas was turned down. He fixed this and then retested furnace. It was fine. I switched companies.

Every furnace manufacturer requires that yearly maintenance be performed as these machines need cleaned and re-adjusted to factory settings. As such, we strictly follow all manufacturing standards for each and every unit we work on. Gas pressures in particular are prone to drift higher or lower over the year of usage. We document all settings as we have left them, and on your paperwork that was sent along with your invoice for the maintenance it shows that we set the gas pressure to 3.5" wc as per your units nameplate clearly states. Also, onn your invoice, it clearly states that your heat exchanger was leaking. We made no mention of ** or **2 as it was a water leak out of the secondary heat exchanger that we took a photo of and posted to your file. The photo clearly shows rust and water marks coming from the heat exchanger. Any insinuation that we did anything to your system is blatantly false and we have documentation to prove it. At the end of the day, if you dont like our company, thats fine. However, the problems with your furnace were never caused by our company, and furthermore, if a different company wants to ignore problems that are clearly an issue per the manufacturer that is on them for not being thorough.

After further review into your account and comments, we also noticed that we have never done a 1900$ repair on your system. We have replaced some other much smaller components as needed during service calls, but never close to that amount.