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Find a Location

Hook Home Maintenance has 1 locations, listed below.

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    Business ProfileforHook Home Maintenance

    Handyman
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/18/2010

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    residential & commercial maintenance.

    Products & Services

    This company offers home maintenance, handyman services, locksmith services and sale of keys.

    Business Details

    Location of This Business
    4274 Hudson Dr Unit 103, Stow, OH 44224-2251
    BBB File Opened:
    11/13/2009
    Years in Business:
    15
    Business Started:
    12/1/2008
    Business Started Locally:
    12/1/2008
    Business Incorporated:
    3/16/2009
    Accredited Since:
    6/18/2010
    Type of Entity:
    Corporation
    Alternate Business Name
    • Hook Services Inc
    Business Management
    • Mr. Randall R. Hook, President / CEO
    Contact Information

    Principal

    • Mr. Randall R. Hook, President / CEO

    Customer Contact

    • Mr. Randall R. Hook, President / CEO
    Additional Contact Information

    Fax Numbers

    • (330) 800-9309
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    G. K.

    1 star

    12/08/2021

    Don't hire this company to do anything. They were supposed to do some home repairs in August for us and the day they were supposed to show up at 8:00am they left a email at 8:34am saying they weren't coming because their crew was sick. They later said they lost a lot of workers so they couldn't come out until December. The day they were supposed to come out in December between 7:30am and 7:45 am they again, didn't show. I had to leave them a text message telling them I couldn't wait any longer for them and had to leave for work. They called 3 hours later and again, claimed they had workers out sick.They also don't return phone messages or emails.

    Hook Home Maintenance Response

    12/09/2021

    An Estimate was completed on May 18, 2021 for the customer. The Estimate was approved on May 21, 2021 by the customer. The project was scheduled for completion in August 2021. We gave the customer dates for his project and he called us to tell us that the dates that were given were not going to work for him and at that time he took items off of the Original Estimate. We rescheduled the project for a start date of August 23, 2021. On Monday, August 23, we had two employees call off sick with the possibilities of Covid. We contacted the customer by email and told him that we would not be at his home this week due to the staff shortage and possible Covid Quarantine for the remaining staff. We then rescheduled his project for Monday, December 6, 2021 as the start date. On Monday, December 6, 2021 we again contacted the customer by phone to let him know that we had two employees call off sick with the flu and we would be to his home on Tuesday, December 7, 2021 to start his projects. The customer begin to cuss us out and told us to stick his job up our a__. We apologized several times for having to call, but he would not accept any type of explanations that we had. We would have been to his home the next day, but we were not given a chance to. We are sorry that this situation has happened to our customer. We are not in the business of loosing projects. Yes, this year has been a tough year to find qualified help to fill our vacancies. At the present time, we are down two employees from where we were at back in August 2021.

    Customer Response

    12/14/2021

    Allow me to respond. I have reviewed my text messages and emails with this company and I have NEVER requested a change in dates for the project to start. Also, I DID NOT cuss or swear at ******** the gentleman from the company who called 2 hours after the company was supposed to show **. ** fact, ***** apologized several times for what he called a mix up with the company management and himself on who was supposed to call me and advise they were not going to show **.What I find very interesting in regards to this company not showing up TWICE was the fact that both times they used the excuse of sick employees. You mean to tell me that somehow the employees (allegedly with COVID) only knew they were sick the day my project was supposed to start? What a coincidence!! Who ever responded to my original review is very unprofessional and a liar. PLEASE review other comments about this company, it is interesting how it is never their fault, the customer always did something wrong.Oh, and don't bother trying to call them, they don't answer their phone or return phone messages. For an example, call them today and you will get a message on how they can't come to the phone right now because their kids are off for the summer! Wow, what a professional company.DO NOT bother with this so called company.

    Local BBB

    BBB of Akron

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